B-Stock SolutionsReviews of bstock.com

The customer service agent Vicel, was straight to the point. My question was regarding shipping, he clarified the topic excellently. He was Helpful, informative, couldn’t have asked for more! Regards.

I recently started buying from the bStocks a friend recommended me to this website. my first order was so smooth didn’t have any problems with it, so I I purchase my second order and is been giving me hell. I received half of my order. The other half is been lost with Estes, for the past month, they have done camera search to see what trailer they put it in, but they can’t seem to find it.i also filed a claim with them. I cannot sell nothing due to all my items I received are missing the second box have a love set of couch that I only received the small couch I contact bstock and they keep giving me the runaround customer service been so good always helping but is so much they can do, melissa has contact me about my dispute but they keep asking me to file a dispute and I already did more then 2 weeks ago. I cannot sell nothing that I have because literally everything that I have is missing the second box so I’m just stuck with nothing but trash. I can’t even make up the money that I put into this pallet. It’s money that I’m losing. And most of the items I received is damaged.only if I could post pictures I would post everything I have received and how damaged they come as well.and every time I ask for a call back, they never called me back but instead they emailed me and they put their phone number on the bottom and extension number but never answer . And when they reply to my email is not help because they can even resolve my issues. All the say my order is in transit. My order been with Estes since 12/17/2024 I have contacted them but all they say is lost to file a claim.

I have had several issues (cancellations/late arrivals etc) I am still learning the process, but recently I have had a slew of issues that are not being handled efficiently or effectively. I currently have an order in transit for 31 days as of today. I called Bstock last week in attempt to get this matter as well as refund credits for 2 cancelations. We made a plan and set out to execute. I then began to recieve emails from finance threatening account suspension for unpaid orders I was forced to make to keep my business afloat due to cancelation. I was also under the impression as a result from the CX service call that we were on track to get me refunded and pay the new orders. I mentioned this to Felix in finance more than once and was made to feel as if I was lying. I asked him repeatedly to contact me via phone so I could explain the intracranial nature of my issues. He made no attempt to say he would or would not, instead he ignored that all together. After realizing the truth was not registering with Felix, I called Cx services myself. I was met with Sonia. She was thorough, thoughtful, explained the processes to me and assisted me for over an hour due to all of these pending issues. She was amazing compared to the polar opposite interaction I had with Felix. To make matters worse, as I was reviewing my emails from the call in to Sonia, I found one from 4:53pm from Felix, declining any extension, so we can get this figured out. Moving back to the order that has been in limbo for 31 days.... Sonia went above and beyond providing me with all of the information needed in contacting ArcBest. I called them immediately after I got off of the phone with Sonia. ArcBest informed me that they are no longer in possession of that order and to contact a shipping partner. So, I contacted them. The following is the result of that interaction: They did not have record of possession of my order. They refused to take my contact information (if you look at my initial issues documentation, I was having issues with my contact information not porting over to them accurately). They stated they needed to have my order to even update any contact information. I was told by the shipping partner to call back at 630 to 730 pst. I have been calling for almost an hour and their office is closed. This seems super messed up as I spent over an hour of someone in Bstock cx services time and my own time to straighten this out on the phone. I asked repeatedly for the person in finance to call me so I could explain the situation, but was not acknowledged when I offered that as an option. There are two seperate departments with conflicting processes and flows that do not balance nor do they check one another. I understand the issue on my end, but the error was made in ignorance not malice. I am still learning the process, but can't help to feel slighted in these several outstanding issues I have with Amazon Marketplace, and now the person in finance on Bstocks team that is refusing to hear that I was told on 2 seperate occasions that we ( cx service and myself) already had a plan in place. He even made reference of me being misleading or lying when I mentioned the call I made last week. I would never lie about my business. I am sorry others do, but that is not me and I should not be meant to feel like a fraud for no reason. I will be submitting the information in this email as well to hopefully encourage better handling of processes in the future. With the documentation available, I do not see the issue here and am wondering now where I stand with my supplier. It isn't great business when your customer leaves the situation feeling terrible for no reason at all. To be completely honest, this doesn't even speak to 50% of the issues I have had since partnering. I would like to notate as well this is the only available option for my small business in my location, Amazon Marketplace is the only one that is reasonable with shipping and Bstock Blue shipping for Amaon is far too expensive. I have tried other marketplaces like Costco for example. The pricing was right, but in two loads, I received A/B graded items..... most everything was ripped torn or defective. I couldn't believe it, but did not want to complain at the time... the issues keep piling up. I have never written a review like this. I wouldn't want someone to do this to my business, but after being met with conflicting answers, plans being made and then refuted by another department... I felt someone in a high level should know that the efforts being made by Cx are being blocked by a singular person who refused to complete their due diligence in speaking to the Cx to sort out the matter. I like the merchandise I have gotten from Amazon Marketplace, but it's kind of hard to screw up overstock new items... if you get everything you paid for. Thank you and I am sorry.

Won the bid and paid via wire transfer. After a week, I tried to contact the shipper and the phone was disconnected. The product never shipped and I still have not received my money back after a month of constant emails. They keep telling me it is "in progress."

I never received the order from October 28, 2024 This is very sad

Order a load from Gardena, California, it was some watches. The images of the watches was enlarged to make them appear bigger than what they actually are. The stock is a great company. They need to scan who is allowed to sell on their sites more carefully. The packaging arrived in trash bags everything was completely wet. Pictures was not able to be uploaded because of their outdated system. They only allow a certain format style of pictures to be uploaded on their site and you have to compress them to do that which is time-consuming. It’s better to just email the pictures to Customer Support so they can directly handle your case. Still waiting on a refund. B stock has to do better about refunding people, their monies in a timely fashion.

calls are not responded too or retuned waiting for 1hr plus

Eileen, was amazing and welcoming to ask more question's.