B-Stock SolutionsReviews of bstock.com

Response from B-Stock SolutionsApr 30, 2025

We’re really sorry to hear about your frustration, and we completely understand how upsetting this situation has been. When issues like this arise—such as a missed liftgate service—the refunded amount is typically applied to your B-Stock account as a credit so you can use it on a future purchase. That said, we absolutely respect that you’d prefer the funds returned to your bank account. For security reasons, we don’t store any banking information, so to issue a refund back to your account, we’ll need you to provide your bank details directly to our team. We actually reached out about a week ago requesting this information so we could confirm and process the refund, but we haven’t received a response yet. Please feel free to contact us via phone, email, or chat—we’re available Monday through Friday, 7 AM to 6 PM Mountain Time and would be happy to get this resolved for you. Thank you for your patience, and we hope to hear from you soon.

Response from B-Stock SolutionsApr 23, 2025

Thank you so much for your kind words! We're thrilled to hear that Tina was able to support you through the issue with one of our marketplaces. Her professionalism, knowledge, and patience truly make a difference, and we’ll be sure to pass along your feedback to her. We appreciate you being part of the B-Stock community and are always here if you need anything!

Response from B-Stock SolutionsApr 23, 2025

Thank you for taking the time to share your experience. We’re sorry to hear about the challenges you’ve faced. We completely understand how frustrating it can be to deal with shipping delays, shortages, and disputes that don’t feel fully resolved. Our mediation team is professionally trained to work toward fair outcomes for both buyers and sellers. Sometimes this means neither side is fully satisfied, but we do everything possible to ensure each case is handled objectively, thoroughly, and in line with platform policies. We also want to note that your dispute is still open, and our team is actively working with Amazon to come to a fair resolution. These situations can take time, especially when multiple parties are involved, but we’re committed to seeing it through. We appreciate your feedback. Tt helps us improve. We also want you to know that major improvements are underway for the Amazon marketplace on B-Stock. We’ve already seen significant progress through our Amazon B-Stock Blue auctions, which are designed to address many of the concerns you mentioned, including more consistent shipping timelines and accurate inventory. Thank you again for your patience and for giving us the opportunity to improve your experience.

Response from B-Stock SolutionsApr 23, 2025

Thank you so much for the kind words! We're thrilled to hear that Ananda made the process easy and made you feel comfortable—that’s exactly the experience we aim to provide. We’ll be sure to pass along your appreciation to her. Thanks again for being part of the B-Stock community!

Response from B-Stock SolutionsApr 16, 2025

Thank you so much for the awesome review! We're thrilled to hear that Tina provided you with such a professional and caring experience—she truly goes above and beyond for our customers. We'll be sure to pass along your kind words to her. We're grateful to have you as part of the B-Stock community!

Response from B-Stock SolutionsApr 16, 2025

Grazie a te per il tuo gentile feedback! Siamo felici di sapere che la collaborazione è stata positiva e che il supporto è stato rapido e preciso. Restiamo a disposizione per qualsiasi altra esigenza—è un piacere lavorare con te!

Response from B-Stock SolutionsApr 17, 2025

We're truly sorry to hear about your ongoing frustration and completely understand how concerning this situation must be—especially when it involves multiple disputes and high-value inventory. We want to clarify that, according to our records, all but your most recent dispute (case #02063889) have been resolved, and refunds have been issued where appropriate. If you believe any of these resolutions were made in error or something is still outstanding, please don’t hesitate to reach out to our team directly—we absolutely want to ensure everything has been handled correctly. Regarding the value of the missing merchandise, we understand the concern. However, it’s important to note that the $200,000 referenced reflects retail pricing, and as you know, B-Stock does not sell inventory at MSRP. That said, we absolutely take every dispute seriously, and our trained mediation team works hard to reach fair outcomes based on the specifics of each case. We recognize that each auction and marketplace can be uniquely complex, and we’re actively working with the different sellers to reduce errors like duplicate sales and inventory discrepancies. Again, we appreciate your feedback, and we’re here to help resolve anything still open on your account. Might we suggest the B-Stock Blue auctions, where these types of things do not occur and provide a much better buyer experience?

Response from B-Stock SolutionsApr 4, 2025

We’re really sorry to hear about your experience. This is definitely not the kind of situation we want our customers to go through. We understand how frustrating it is to feel like your money is tied up without clear answers. We’ve requested additional information so we can take a closer look at what happened with your order and help get it resolved. Unfortunately as of 4/7/25, we still haven't heard back from you. Thank you for your patience, and we hope to hear from you soon so we can get this sorted.