B-Stock SolutionsReturned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
B-Stock Solutions (bstock.com) has 486 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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486 approved reviews, newest moderated first
Nick S.
Had a smooth and seamless experience on my first order.
Response from B-Stock SolutionsMay 29, 2025
Thanks so much for the great feedback! We’re glad to hear your first order went smoothly and seamlessly—that’s exactly the kind of experience we aim to deliver. We appreciate you being part of the B-Stock community and look forward to supporting you on future orders!
mike B.
SHIPMENT STATUS: DELIVERED Order Total Paid: £250.00 Order #: ESP16531 / B-Stock Fees Invoice Created April 28, 2025 we sold me 400 broken watches, give me back the money for the order. You are cheating people. The auction said new, I got 400 pieces of junk. Give me back my money and send me a return print label I want to return the order. How can you send junk??? How long will I write to you? You want more negative comments, you will have them if not a solution to the matter. Replying: no one was issued by my person, there were already 2 mediators who suggested, notification 384 broken watches) and you want me 150 new ones (propay ha ha then new will be). So I ask, what solution to give me? I paid for 400 new watches f 250, received 384. Now I have to give f 250 (throw 384 watches in the trash) and you will send me 150 new ones. What is the solution to this matter? You continue to lie and cheat to take responsibility for those sold on your platforms. Give me back my money ... how many times do I have to repeat myself. ???
Response from B-Stock SolutionsMay 21, 2025
We're truly sorry for the frustration and inconvenience this order caused you. We understand how upsetting it must have been to receive fewer items than expected, and for many of them to arrive in poor condition—especially when the listing stated the items were new. While B-Stock operates as a platform and does not handle the inventory directly, we take situations like this very seriously. That’s exactly why we have a trained mediation team in place—to ensure a fair resolution between buyers and sellers. After reviewing your case, we can confirm that a full refund was issued to you. We appreciate your persistence in reaching out, and we’re glad we were able to resolve the matter in the end. We’re always working to improve and hope your future experiences reflect that. If you have any remaining concerns, we’re here to help.
Dariusz Wojtanowski (.
where is my order -scammers ??? I have sent you about 20 emails, you do not respond, you do not reply, where is my order for which I paid f 250 . >>>>???????????? WHERE IS MY ORDER ??? out of 400 watches I received, 200 are broken. I ordered 400 new pieces and received 384 pieces. Your mediator wants to send me 150 new ones, but what about the watches I bought 400 of? in the description on b-stock it was written that they are new, new product. I want to get a full return and waiting for return print label. this is a scam, you sold it as new, I got a broken order .Can you do a full refund f250 asap please and send back return print label please i would like to send back this rubbish!!! Updates: 11.06.2025 you said a few weeks ago that you will get this fund. It should be within 10 working days. I waited 12 working days and still no money. The mediator promises to check the bank every day and that the refund has been made. What do you think that the stork is bringing money now? Who are you fooling? The refund is within 3 working days max. How long will you cheat people? who are you trying to fool ???
Response from B-Stock SolutionsMay 14, 2025
We're truly sorry for the frustration and inconvenience this order caused you. We understand how upsetting it must have been to receive fewer items than expected, and for many of them to arrive in poor condition—especially when the listing stated the items were new. While B-Stock operates as a platform and does not handle the inventory directly, we take situations like this very seriously. That’s exactly why we have a trained mediation team in place—to ensure a fair resolution between buyers and sellers. After reviewing your case, we can confirm that a full refund was issued to you. We appreciate your persistence in reaching out, and we’re glad we were able to resolve the matter in the end. We’re always working to improve and hope your future experiences reflect that. If you have any remaining concerns, we’re here to help.
Melissa
I had an issue with a truckload I received and Tina was able to assist me with a dispute that had been going on for months, she had it resolved in a day. It was nice to have someone so responsive on the other end.
Response from B-Stock SolutionsMay 13, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that Tina was able to step in and help resolve your dispute so quickly—especially after it had been ongoing for months. Her responsiveness and dedication to getting things done truly shine, and we’re glad it made a difference for you. We’ll be sure to pass along your kind words to Tina—she’ll be thrilled to know her support was so appreciated. Thanks again for being part of the B-Stock marketplace!
Fernando
I wanted to express my gratitude for your help in resolving my issue with B-Stock. Your professionalism and dedication stood out immediately, and you took the time. to fully understand my concern. Thanks to you, the issue was finally addressed, and I feel relieved and appreciative of the exceptional support you provided. thanks Ali from Costa Rica
Response from B-Stock SolutionsMay 13, 2025
Thank you so much for your kind words! We're truly grateful you took the time to share your experience. It means a lot to hear that our support made a difference and that you felt heard and cared for throughout the process. We're always here to help, and it’s wonderful to know we could bring some relief and resolution to your situation. Thanks again for your thoughtful message—it made our day!
Ercan A.
Auch ich möchte ein Feedback dalassen. Amazon sortiert kurzum den letzten Müll aus und ihr bekommt zu gewiss 80 % Artikel mit etwaigen Defekten. Die restlichen 20 % decken den Einkauf nicht, Gewinn kann man ohnehin vergessen. In der Öffentlichkeit ist ständig die Rede von ungeprüftem Rückläufern, doch ist das keineswegs der Fall. Ich habe 2 volle LKW-Ladungen Haushaltselektronik bestellt und musste mein Geschäft und mein Lager letztlich aufgeben, da ich massive rote Zahlen eingefahren hab. Hier wird nur eine generische Antwort seitens Bstock kommen. Beschrieben ist alles als defekt, also kann man rechtlich nichts dagegen ausrichten. Ich finde um ehrlich zu sein nicht die richtigen Worte, um meinen Umstand probat rüberzubringen. Es ist schlicht das allerletzte und der kleine Unternehmer wird hier mit dem Ausschuss des Konzerns völlig ausgenommen. In Reportagen geben se sogar offen zu, hochwertige Retouren selbst zu prüfen und wieder in den Verkauf zu bringen. Hunderte Artikel weisen Amazon-Warehouse-Sticker auf, wurden also wieder in den Verkehr gebracht, nochmal zurück geschickt und landen dann auf der Palette, die du kaufst. Der letzte Ausschuss halt.
Response from B-Stock SolutionsMay 7, 2025
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and the impact it’s had on your business. Your frustration is completely understandable, and we want you to know that we take concerns like yours very seriously. While B-Stock serves as a platform connecting buyers with sellers, we do touch the inventory which helps keeps costs down. That said, feedback like yours plays a vital role in helping us hold sellers accountable and advocate for improvements in product representation. We do share feedback like this with our sellers as well. Additionally, we want to make sure you’re aware that we have a dedicated team of trained mediators available. If you haven’t already connected with them, we encourage you to do so. They are here to help work toward a fair resolution for both buyers and sellers when disputes arise. Again, we appreciate your honesty and are sorry that your experience fell short of expectations. ----------------------------------------------- Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns aufrichtig leid zu hören, welche Erfahrungen Sie gemacht haben und welchen Einfluss das auf Ihr Unternehmen hatte. Ihr Frust ist absolut nachvollziehbar, und wir möchten Ihnen versichern, dass wir Anliegen wie Ihres sehr ernst nehmen. B-Stock fungiert als Plattform, die Käufer mit Verkäufern verbindet, und wir haben keinen direkten Kontakt mit der Ware – das hilft, die Kosten niedrig zu halten. Dennoch spielt Feedback wie Ihres eine entscheidende Rolle dabei, Verkäufer zur Verantwortung zu ziehen und auf Verbesserungen bei der Produktbeschreibung und -darstellung hinzuwirken. Wir geben Rückmeldungen wie Ihre auch an die Verkäufer weiter. Außerdem möchten wir Sie darauf hinweisen, dass wir ein spezialisiertes Team geschulter Mediatoren haben. Falls Sie noch keinen Kontakt aufgenommen haben, empfehlen wir Ihnen, dies zu tun. Unser Mediationsteam hilft dabei, eine faire Lösung für beide Seiten zu finden, wenn es zu Unstimmigkeiten kommt. Noch einmal vielen Dank für Ihre Offenheit – und es tut uns leid, dass Ihre Erfahrung nicht den Erwartungen entsprochen hat.
Big Brain B.
Great customer service. Amanda solved my problems and explain to me how to solve other problems.
Response from B-Stock SolutionsApr 30, 2025
Thank you so much! We're glad to hear Amanda was able to help and provide a great experience. We’ll be sure to pass along your kind words!
Ck
Keine Ware bekommen - Geld weg? Ich habe eine Palette ersteigert und auch direkt bezahlt. Leider meldet sich der Verkäufer nicht. Er geht nicht ans Telefon, ruft nicht zurück und reagiert auch nicht auf meine Mails. Jetzt sind schon fast 2 Wochen herum und ich weiß von nichts. Auch habe ich bereits 2 Mails an B-Stock geschrieben, hier warte ich ebenfalls noch auf Antwort. Ich werde mein Geld zurückverlangen. Mal schauen, ob B-Stock das macht. Die Zahlung ging ja direkt dort hin. Tja, wenn die sich mal melden.
Response from B-Stock SolutionsApr 30, 2025
We're truly sorry to hear about your experience and the lack of communication you've encountered—this is definitely not the level of service we want you to receive. At this point, the best course of action would be to file a dispute through your order page if you haven't already done so. This will allow our trained mediation team to review the situation and work toward a resolution. You have 5 calendar days from delivery to file a dispute, but if the order has not shipped or been received, please include that information when submitting the dispute so we can escalate appropriately. Es tut uns wirklich leid zu hören, was Sie erlebt haben, und dass Sie keine Rückmeldung erhalten haben – das entspricht keinesfalls dem Service, den wir bieten möchten. An diesem Punkt wäre es am besten, einen Streitfall (Dispute) über Ihre Bestellseite zu eröffnen, falls Sie das noch nicht getan haben. So kann unser geschultes Mediationsteam den Fall prüfen und an einer Lösung arbeiten. Sie haben 5 Kalendertage ab Lieferung Zeit, einen Streitfall einzureichen. Falls die Bestellung noch nicht versendet oder angekommen ist, geben Sie dies bitte im Streitfall an, damit wir den Vorgang entsprechend eskalieren können.