B-Stock SolutionsReturned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
B-Stock Solutions (bstock.com) has 486 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingMalls & Marketplaces · Goleta, California
Excellent
Malls & Marketplaces · San Jose, California
Excellent
Malls & Marketplaces · Santa Monica, California
Excellent
Malls & Marketplaces · irvine, California
Excellent
486 approved reviews, newest moderated first
Mohammed A.
Always get Help and fast answer
Response from B-Stock SolutionsJul 23, 2025
Thank you for the great feedback! We're so glad to hear that you've consistently received fast and helpful support. We're always here when you need us!
Monica A.
il 21 giugno 2025 ho acquistato sul sito BStockshoes 2 paia di Birkenstock, numero ordine 1146. ad oggi non ho ricevuto la merce. vi prego di provvedere al piu presto. distinti saluti
Response from B-Stock SolutionsJul 21, 2025
Thank you for reaching out, and we’re sorry to hear you haven’t received your order. Unfortunately, we’re unable to locate any information based on the name provided, and the order number appears to be incomplete. Please contact us directly with your full name, complete order number, and any other relevant details, and we’ll be happy to look into this further for you. Grazie per averci contattato, e ci dispiace sapere che non ha ancora ricevuto il suo ordine. Purtroppo, non riusciamo a trovare alcuna informazione con il nome fornito e il numero d’ordine sembra essere incompleto. La preghiamo di contattarci direttamente fornendo il suo nome completo, il numero d’ordine completo e qualsiasi altro dettaglio utile, e saremo lieti di approfondire la situazione.
Ginger S.
The customer service at B-Stock has been truly excellent. While there were some major communication issues with my email address initially, we were able to resolve things over the phone, which I really appreciated. Kristi and Alice have both been incredibly helpful, professional, and kind throughout the process. Recently, I’ve had a couple of uncommon disputes, and I was impressed by how honestly and fairly they were handled. I’ve unfortunately come across some sellers on the platform that didn’t seem very trustworthy—but I want to be clear, that’s not a reflection of B-Stock itself. My only suggestion would be to more closely monitor sellers with consistently poor reviews and take appropriate action where needed. It would also be a great improvement to have a feature that allows direct messaging on or off the platform to streamline communication. Overall, I’m grateful for the support and look forward to continuing to use B-Stock!
Response from B-Stock SolutionsJul 17, 2025
Thank you so much for taking the time to leave such a thoughtful review! We're really glad to hear that Kristi and Alice were able to support you with care and professionalism, your kind words mean a lot, and we'll be sure to pass them along to both of them. We appreciate your feedback on seller quality and communication tools as well. You're spot on that keeping the marketplace trustworthy is a top priority. One of the best ways buyers can help is by using the seller rating tool on our Supply site. those ratings help us identify patterns and hold sellers accountable. We're so glad to have had you as part of the B-Stock community these past six months, and we’re looking forward to many more ahead. Thanks again for your feedback and support!
Timothy
My customer service rep Mary was fantastic!! She was able to help me in a quick manner and fix my problem. A+++ for BSTOCK customer service!!!!!!!
Response from B-Stock SolutionsJul 15, 2025
Thank you so much for the enthusiastic review! We're thrilled to hear that Mary was able to quickly assist and resolve your issue. She truly is a rockstar! We’ll be sure to pass along your kind words to her. A+++ customers like you make our day!
Angel N.
I bought A/B quality grade items. But received over 50% of my shipment C/D grade. In the description from Costco employees, “Broken / Damaged” but yet BStock listed items not damaged.
Response from B-Stock SolutionsJul 15, 2025
We're very sorry to hear that your order didn’t meet expectations, and we understand how disappointing it must have been to receive pallets with a higher-than-expected number of damaged items. For Costco auctions listed as Grade A/B, we do our best to ensure sellers accurately describe the condition of the inventory for listing, as B-Stock does not inspect or take possession of the inventory. These listings often include both unused member returns and items that may have been tried or lightly used. As noted in the listing description, the merchandise is visually screened but not tested, and some items may be incomplete or non-functional; buyers should expect a percentage of the inventory to be in this condition. We regret that this order did not meet your needs. If you're looking for more consistent, retail-ready products, we recommend browsing auctions marked New or Like New on our platform, as these typically offer a higher standard of condition. Thank you again for your feedback, as it helps us continue to improve the experience for all buyers.
Julie C.
I was very satisfied with my 1st purchase! I will await my package.
Response from B-Stock SolutionsJul 7, 2025
Thank you so much for the 5-star review! We're thrilled to hear you were satisfied with your first purchase. We hope your order arrives quickly and meets your expectations, don’t hesitate to reach out if you need anything in the meantime. Welcome to B-Stock!
GHASSAN A.
Paola was very helpful, and responded .
Response from B-Stock SolutionsJun 25, 2025
Thank you for the kind words! We're so glad to hear that Paola was helpful and responsive—she’s a valued member of our team, and we’ll be sure to share your feedback with her. We appreciate you taking the time to let us know!
Dominic Y.
B-Stock is a terrible company because they mislead buyers and lack accountability. I won a bid expecting the listed items, but when I received the order, it was not what I bid on. Despite providing proof, they refused to issue a refund or take responsibility. Their customer service is unhelpful, and their dispute process favors the seller, leaving buyers at a loss.
Response from B-Stock SolutionsMay 29, 2025
We're truly sorry to hear that you felt misled and disappointed with your experience. That is never the outcome we want for any of our buyers. However, after reviewing your case, we can confirm that a very generous refund was issued, and our team worked closely with you to address each of your concerns throughout the dispute process. We appreciate the opportunity to make things right and hope that resolution brought some peace of mind. If there's anything that still feels unresolved, we're more than happy to continue the conversation. If you feel your review no longer reflects the full outcome of your experience, we’d be grateful if you considered updating it. Thank you again for giving us the chance to assist—we’re always working to improve.