BrowproReviews of browpro.co

Response from BrowproAug 22, 2026

Thank you so much for your kind and honest review! We'll be sure to pass your kind words along to Dana. Thank you for taking the time to share your experience and for giving us the opportunity to assist you!

Response from BrowproAug 22, 2026

Thank you for taking the time to share your detailed feedback. We understand your concern regarding the checkout process and the visibility of upsells and additional offers. We appreciate your suggestion that these should be clearer and more transparent, and we'll make sure your feedback is shared with the appropriate team. Thank you for giving us the opportunity to resolve the issue and for recognizing Khloe's excellent customer service. We truly appreciate your feedback and support!

Response from BrowproAug 22, 2026

Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Claire was able to quickly resolve the unexpected charge and arrange your $51.00 refund. It's great to know that her prompt, polite communication made the process easy and reassuring for you. We're also glad you're looking forward to trying the product! We hope you love it, and we truly appreciate you giving us the opportunity to assist you. 💕

Response from BrowproAug 22, 2026

Awesome! That is great to know that your concerns are resolved :)

Response from BrowproAug 22, 2026

Thank you so much for your heartfelt review, Lynne! We're delighted to hear that Anna was able to turn an accidental order into such a positive experience. Her willingness to listen, understand your concerns, and offer a personalized solution truly reflects the level of care we want our customers to receive. We'll be sure to share your wonderful feedback with Anna—she'll be thrilled to know that her kindness and understanding made such a meaningful impression. Thank you for giving BrowPro a try, Lynne. We can't wait for you to receive your order and hope you love your results! 💕

Response from BrowproAug 22, 2026

We're sorry to hear that your experience with BrowPro was disappointing and understand your frustration regarding both the product results and the unexpected subscription charges. We take concerns about product performance and billing seriously. We'd like the opportunity to review your account and investigate the membership and charges you've mentioned. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your account and assist you further. Thank you for bringing these concerns to our attention. We hope to have the opportunity to review your experience and work toward an appropriate resolution.

Response from BrowproAug 22, 2026

We're sorry to hear about your experience and understand how frustrating it must be to receive products in the wrong colors and shapes, along with charges you weren't expecting. We'd like to review your order and account to better understand what happened with the additional items and membership. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your details and assist with the refund request. Thank you for bringing this to our attention. We hope to have the opportunity to review the matter and work toward a resolution.

Response from BrowproAug 22, 2026

Thank you so much for your heartfelt review, Louise! ❤️ It's wonderful to know that the product has helped you feel confident and happy with your brows again. Thank you for choosing BrowPro, Louise, and for sharing your lovely experience. We couldn't be happier to know that you're enjoying your results! 💕