BrownellsReviews of brownells.com

Placed an order for a firearm and accessories like bullets a light / laser etc. Everything went through just fine until AFTER they got shipped notifications. That night I went to bed and was double charged. One with a coupon one without. The next morning I work up and the coupon charge is gone completely and just the second charge remained. Luckily I had enough to cover both charges in my bank account. Others might not be so lucky and it would have cause me to overdraft it could’ve caused a shipping delay because they don’t know how coupon’s work and without so much as a “our bad that coupon shouldn’t have gone through “ they charged me a second time. Not good business practices but good enough to permanently lose my business. Oh well you live you learn.

I'm an Edge member, and they continue to use FedEx ground for my orders, which FedEx is very clear is 3-4 days to me. Any conversation with them on the matter is a waste of time. My options are pay the extra 20 for overnight, or see it in 4 days. And then sometimes they take a couple of days to ship simple items. And now, on top of that, they are trying to get people for an extra $3 for order insurance, regardless of order value. Nevermind that UPS and FedEx cover the first $100 in value for free. Just another money grab. I am also an FFL with wholesale accounts for reloading supplies. I assume Brownell's gets better pricing than little old me, but even at my pricing, their continued markup on primers is almost 100%. That's just straight money grab. I've been shopping with Brownells since the 90s, and I am disappointed with what Pete has let his business become.

Bought a complete lower sent ffl info told me they didn't receive it send it again told me they got it waited 3 days for shipping info call them up again said they were still waiting for ffl info it's like no one there know what's the hell is going on , told them to cancel my order, will go some place else.

This was my second order from Brownells. Slow processing before shipping. It took about two weeks for me to receive my items. The customer service person over the phone was not very respectful. I would choose BCM or Primary Arms next time.

Brownells used to be a very good company to do business with. Unfortunately I’ve placed my last order with them. Since they insist on using FedEx for their deliveries, I will spend my money elsewhere. I have had to many problems with FedEx deliveries that I will no longer spend my money at businesses that use them for delivery. My latest order is again delayed on delivery because of FedEx. Brownells, get your act together, read the reviews (most are because of delivery issues) and get rid of FedEx.

They charge to make sure shipping goes correctly. If you do not pay extra for the insurance you probably wont get your order, or shipping will be over a month long. And no refund if it does not get to you. Fraud in my opinion. Order your item from more reputable source and you will receive your item. They are not reliable.

I wish I had read the reviews first. Terrible customer service and they didn't care in the least that my order did not arrive and then when it did finally show up it was not the correct parts. After speaking with someone I realized that it wasnt even worth my time to try to return. Unfortunatly I will just eat the cost and never deal with them again. Midway USA it is.

I will never do business with Brownell's again, I placed an order last month for under $300. I used their Credova payment option but it gave me an error message so I used my credit card. I received the order a week later but am now being charged by Credova for the same order. Neither company is helping and placing blame on the other. Give your business to Midway USA, I have never had an experience like this before.