BrownellsReviews of brownells.com

Got my pistol order fairly quickly and in great condition. Customer service was very courteous and helpful. My only complaint would be that when I place my order on the weekend, I didn't get an email with my order number until Monday.

I ordered a Howa 1500 6.5 Creedmoor barreled action from them to build an inexpensive PRS rifle on 10/13. When it came time to pick up my item from the FFL, the tracking changed to “returned to sender”. Long story short, they fouled up the shipping address (I believe they tried to send it to me directly instead of my FFL). When I called customer service, it was an awful experience with many phone calls having to be placed by me. They offered no expedited shipping, or any kind of discount for the inconvenience either. I finally cancelled the order and weeks later I still haven’t received my correct refund after weeks of waiting. I tried again today, and was told they did refund me, but they are full of crap. It’s impossible to get them on the phone, and if you do, they don’t help you and their chat bots don’t help either. Don’t do business with them. I’ve done lots of business with a large number of online firearm dealers but have never had such a bad experience as with Brownells. Awful company and an ongoing awful experience.

Ordered ammunition that was in stock and should have been filled and shipped as quickly as possible. Was told it takes longer to process because of staffing. In my view staffing issues are a business problem that should not affect customer orders and needs to be addressed by the company without impacting the customer. Also, expect all orders after 1:00 PM CST, to be processed the next day. Really!! Who only works until 1:00 p.m. CST? Last time buying from Brownell for anything.

Be forwarned...I'm 71 years old and made countless online orders to all kinds of companies and this is the absolute worst I've dealt with. To give you an idea how bad they are it's been reported that UPS refuses to pick up orders from them. My first order went out USPS on the 14th. Of Sept. And was lost on the 18th...not Brownells fault. They filled out a replacement order on Friday...and printed out a shipping label on that same friday.Of course no pickups were made Sat. Or Sun. They promised 2 day shipping with FedEx so I expected the package to be picked up from them on Monday...Monday night tracking showed it was still sitting at their facility...I called asking why it didn't go out monday...of course the answer was . " I don't know". Tuesday night...I checked tracking . Tracking said it hadn't been picked up and it was still at their facility. I called and ask why...she said maybe they had so many pallets there wasn't room on the truck....my order was a "Bad Lever" an item that would fit in a shirt pocket. She said she didn't know why it wasn't picked up and they didn't have any control over the shipper...the shipper appeantly runs their business.So I said let's make this simple and you refund the money to my credit card. She said we don't do that because I didn't buy their $3 shipment insurance and all she could do is give me a Browells gift card for the amount.i told her were not doing your gift card scam today...a gift card would be useless because I'm never ordering from you again. She told me that's all she could do .I told her I was perfectly willing to turn it over to the credit card company and let them decide.. she issued the refund.if I could have given them 0 stars I would have. Bottom line guys read the reviews and listen to what I'm saying...don't spend your money with Brownells...lots of legit guys and businesses out there need your business and will work hard to get it.

Not the first time I ordered from Brownells and got skunked. Was told items were in stock and would ship right away. After ordering and waiting 3 days for shipping I had tried to update shipping to faster delivery and told that the items would ship the next day. 3 days later it did ship and then took 5 days to arrive. And the shipping was not cheap. Will never order again.

Ordered in February never received border kept email for updates still no order and now email.dont work

Note the number of "1" ratings on this page. Would prefer they also have "0"s. Placed an order there 10 days ago. Traveling through and wanted to make sure what I wanted was in stock. Specified pickup date and was given the order #. Arrived there and nothing - no record, nothing left for pickup, not enough in stock. One other employee told me Cust. Serv. was "full of crap". Called back the next day, gave them my order number to see what the system showed on my order. NOTHING THERE. Total waste of time and gas. There was a time when B was a good company to deal with. No more. Midway USA is looking better all the time.

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