BrownellsReviews of brownells.com

Never experienced customer service so bad and rude in my life. Incredibly unprofessional and unwilling to help customers. Still haven't received product 5 months. International Customer service brushed me off

Talk about horrible customer service. I dont know why Youtubers take their money to promote them. They never have anything in stock and if they do, your order wont be processed in a timely manner. Waited ten days and still my order hadn't shipped. They called me the 3rd day to confirm info then never put that in their system. I was told on the online chat that I needed to call them to confirm my info again.. Nah I'm good. CANCELLED!!

I placed an order last week for a very expensive optic and paid for expedited shipping. I received my confirmation number and waited for delivery. When I went to track the package I was told it was out for delivery. When it did not arrive I called customer service and spent 45 minutes on the phone with three different people and still had no information on where my product was or when it would arrive. I received a call late in the day telling me my shipment was lost and that they could not ship a replacement because they are out of stock. I asked to cancel my order and get a refund and they refused. I am now dealing with my bank to file a claim and complaint. Very disappointed.

This company is a joke. They have no issue taking money but take their sweet time taking care of the customer. Ordered an no updates. Live chat employees are worthless. Called in the young lady Alexa actually did some leg work to assist and reached out to the FFL department( who clearly need customer service training) she was able to confirm they did receive information needed but still didn’t do anything to process the order just basically pushed aside for another day. I hope other read reviews like i clearly should have done before ordering.

On July 6th 2022 I purchased an areo precision lower to be shipped to a local FFL from Brownells. I choose this particular FFL based off of the advertised price of $20 and being a "Brownells Featured Dealer" for receiving the transfer. Upon arrival at the FFL on July 13th 2022 I noticed signs indicating that "as of 7/1/2021 the transfer fee for receiving would be $50) I was then charged the higher transfer fee for my transaction. Upon reaching out to Brownells and speaking with their lovely customer service team they informed me that the FFL department said "there was nothing they could do and it was just an unfortunate situation." I asked if they could do anything on their end to rectify the sistuation and was given the same answer, "that their was nothing they could do." I brought to their attention that the choice to use them as a retailer and the particular FFL was made on the material fact that the website lists the Fee as $20, had I known it would be 150% more I may have chosen a diffrent retailer or FFL. I do not blame the FFL as their sign shows this has been in effect for more than a year at this point. Being a "featured dealer" I was working on the assumption that the listing would be correct. While it is not a large sum of money ($30) I belive that being a responsible informed consumer is important and having retailers not disclosing correct prices is a shame and make it difficult to do buisness.

Worst customer service ever. One star is even too much! Over 4 months for my order and has not been received and my money yet to be refunded.

Update 7/27/22: Customer service finally responded and corrected the shortage on my order. It took about 6 weeks, but they did fix the problem. I ordered a thousand rounds of ammunition. The price was decent and the shipping was reasonable. Unfortunately, I was shorted 50 rounds. I've called numerous times and emailed numerous times including pictures. It's been over a month now and I've been unable to get any satisfactory response from the company. I was told that my complaint was in the queue and that they would get to me as soon as they could. They were very busy. Disappointed is an understatement.

Accidentally ordered a wrong timney 2 stage trigger for my remington 700 and immediately tried canceling after I realized my mistake. Brownells "new system upgrade" prevented me and customer support from canceling my item moments after ordering saying "my order was too far down the line to cancel." That was back in April. After several attempts to reach brownells through email 2 separate inquiries were answered out of maybe 6. Calling by phone is hours long wait and they may not get back to you. I was able to send that trigger back last month and I have yet to get a refund. Last week I was able to talk to someone by phone and I was told they're short staffed sorry they did recieve my item but I should get my refund either next week or the week following. Here we are almost 2 weeks later and nothing. If brownells is that short staffed they need to hire alot more people as even other known bad online retailers have better service than this. Order Number: 3000071710 Order Date: 04/20/2022