BrownellsReviews of brownells.com

Horrible purchasing experience! I purchased a tool kit from them. Purchase made on 1/11/24, website stated it would ship two day priority USPS. I then called on 1/15/24 becuase I had not received a shipping confirmation and was told it would be delivered on 1/18/24. Called customer service on 1/22/24, who couldn't figure out why/where the package was and was transfered to another department. They couldn't say for sure, but they think 1/24/24 now. Their shipping system system is a disaster. I found out that I paid for FedEx ground but the website stated and shipped USPS 2nd day but it didn't. Brownell's also can't get an order pakcaged, labeled and out their door in less than 3 days, so throw out any sort of expedited shipping. They have had issues with their shipping system since November '23 that they know about but haven't fixed. Horrible.

Purchased 2 firearms, both had issues. First was Taurus G3, manufacturer used red Loctite on the screws for the optic plate cover to hide damaged threads, Brownell's tech wanted me to heat up the slide, melting the sleeve inside to get the screws out causing more damage! No thanks and no help there. Second was an FN LS Edge with the vortex optic. Optic is garbage, Vortex said it is what it is and Brownell's said they will not warranty it because its serialized! Rep didn't offer to replace, repair, credit, nothing!! So much for their forever warranty!!!! 2k in business and this is how they treat customers, never again!!

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Kundtjänst som ljuger omöjligt att nå dem via telefon. Har fortfarande inte fått några varor efter 1,5 månaders väntan. Jag avråder starkt er att handla hos dem...

I ordered a $521.00 Trijicon SRO optic and Brownells sent me a USED and damage SRO!! I was shocked that I received a previously mounted and damaged SRO. I was in disbelief I confirmed with Trijicon manufacturing with photos etc. Additionally the SRO model they sent was an old version. I spoke with a supervisor and they were going to send me out one immediately and never did!

Brownells takes advantage of customers and price gouges them, especially on products that are difficult to find. They also show very low sale prices on products that they don't even have in stock and state "In Stock" which makes them liars and con artists deceiving the public. Stay away from these thieves and buy from the many other businesses that appreciate you.

Great tools. Wrong store to buy them at! I tried to buy a $4.00 part and shipping was $13.00 until I canceled the insurance and then it went to $10.00. Twice the cost of the part. A real rip-off.

Brownells is overall a solid company and I'm having great difficulty believing that most of these one-star reviews are genuine. Overall I've found them to be just about as reliable as anyone around and my only serious complaint about them is that their pricing tends to be on the high side. It pays to shop around. That said, they have just about as good an inventory as anyone these days and the merchandise I've gotten from them has been flawless. They carry specialty tools that are hard to find from most other retailers. The only time I had to return something it was because I accidentally bought an item I already had and i didn't need a spare. The return process was simple and painless. I have contacted them for support by phone and found them to be quite helpful and knowledgeable. Some other minor frustrations I wish they would fix: I don't always receive a notification when an order ships. Also, when you place a backorder with them, they don't provide any estimate of when the order will ship.