BrownellsReviews of brownells.com

Ordered a part, it'll be here tomorrow very happy with Brownells but I will well I already was cautious to what our Customs would allow in here in Canada, the part I did was an allowable item under law so of course it finally had went through customs and it'll arrive. That part will be with my whole life, it will allow to work with the antiques .455 to the .45 acp so it is helping expand my enterprise in the Antique market So very happy that I was privileged to be able to buy that

I’m not sure why people are complaining about customer service with Brownells. I had a an issue with FedEx delivering my package to the wrong address and when the FedEx claims department denied my claim despite the evidence, Brownells took care of the issue and shipped me a replacement. Tessa on the mobile chat helped get my information to the right people and Dustin with customer service got me squared away with my replacement. This was my first time doing business with Brownells and it was a very expensive purchase for me, so the fact that there was no hassle, just quality customer support, really helped remove the stress of the situation. They will get my business in the future.

Member of edge program with is free 2 day shipping. There carriers far exceed this. Discussions on the phone lead me to believe this has been resolved by specifying a carrier other than the disaster of Speed-Dee delivery. Next two shipments are Speed-Dee with the same delay result. Phone call to Brownells oh we didn't tell you you have to call in your order to select a carrier. Is all I ever get from Brownells is excuses. If I could rate a zero I would.

This company sends me so many ads( pop ups). I have to reboot my device to get rid of. FCC next 0ption. I as proof.

I'm based in the UK but wanted to order a gift for a friend in the US so I ordered an item from the US website. They had a provision to select a UK billing address and immediately took my money so I assumed there was no problem. A week went by and I had to chase them as the order was still listed as "pending". They said someone from the international team would contact me to clarify something and the next thing I know my order is canceled. They said to order with a UK card you have to use the UK site. I asked if they would have delivered to a US address and they ignored me. Useless people. If you're not going to allow foreign cards don't make it possible through the website and don't take the money. I see from some of these other reviews that Brownell's treating non-American customers badly is standard behaviour.

Shipping is terrible. Customer service doesn't know whats going on. The ONLY option is to get a replacement if its in stock, no cancel or refund option. If it is out of stock, they will provide a "gift card", which is definitely not a gift. Unfortunately I do not want to use Brownells again, ever. You are better off not going elsewhere.

Absolutely worthless customer service. Totally rage inducing. Ordered two items. Items show up two days later than tracking shows One item is broken. The other is out of spec. They guarantee they’ll send back broken item in a box. Next one arrives in an envelope Sent out of spec item back. They sent it right back to me (the same one, I marked it) Answers phone after hours but can’t ship, or process or actually do anything (why have a call center at all?) After all that I ask for some compensation for my trouble they offer me a $50 off coupon when I spend ANOTHER $450. Here the thing: coupon code doesn’t work. You’d swear they were trying to run customers off. It’s like they tried

Do not use Credova for any purchase from this company or any other for that matter. Brownells should be ashamed of them selves for even supporting this. Initially made a purchase through Brownells and financed an upper receiver through Credova. A month later my account was transferred to Monterey Financial. Didn’t read the “Contract” so when it transferred my balance doubled. Credova wouldn’t help and just transferred me to Monterey Financial. MF said that it was in the contract. Legit companies running legal scams. Stay away from Credova and Monterey Financial. Companies like Brownells and Classic Firearms need to do a better job with who they work with.