BrownellsReviews of brownells.com

Ordered Oxpho-Blue and 1K Sm Pistol Primers with a NO HAZMAT FEE being advertised. Suddenly Pirimers BACKORDERED.....Oxpho-Blue sent FEDEX @ $15 shipping cost ! CHAT LINE says "WE're Sorry".....Primers back ordered to MARCH......have to have 'Supervisor' now approved the "No Hazmat Fee" thing THEN...I have to call and ASK for it ! Last Time I trust Brownells to be HONORABLE.

They always show products in stock when you place the order, then send you a message that several items are not in stock or on back order. Out of 5 products I just ordered and shown in stock, 3 of them are on back order, and one was cancelled because they are not accepting back orders for it. They either have no inventory control or else want to get you on the hook for back orders knowing they are out of stock.

Placed an order for a firearm and accessories like bullets a light / laser etc. Everything went through just fine until AFTER they got shipped notifications. That night I went to bed and was double charged. One with a coupon one without. The next morning I work up and the coupon charge is gone completely and just the second charge remained. Luckily I had enough to cover both charges in my bank account. Others might not be so lucky and it would have cause me to overdraft it could’ve caused a shipping delay because they don’t know how coupon’s work and without so much as a “our bad that coupon shouldn’t have gone through “ they charged me a second time. Not good business practices but good enough to permanently lose my business. Oh well you live you learn.

Update 7/27/22: Customer service finally responded and corrected the shortage on my order. It took about 6 weeks, but they did fix the problem. I ordered a thousand rounds of ammunition. The price was decent and the shipping was reasonable. Unfortunately, I was shorted 50 rounds. I've called numerous times and emailed numerous times including pictures. It's been over a month now and I've been unable to get any satisfactory response from the company. I was told that my complaint was in the queue and that they would get to me as soon as they could. They were very busy. Disappointed is an understatement.

Was originally quoted 5 days to receive the item, ended up being 16. My order wasn't even processed until day 13. Then I was told they were covering shipping costs for me for the "technical update(I understand that but this given situation was a joke), which that never happened. They sent me the correct product. That's about the only positive thing I have to say. Won't be ordering from them again if a company can't keep their word.

I've been trying to get my hands on a BLACKHAWK - T-Series L2C Light-Bearing Holster (Left Hand Carry) to fit a Sig M18 for a little over a year now, but every time I check their website, the holster is out of stock. So I went to Brownells and to my surprise they had it! So I ordered one from them on October 20th and received it on November 8th. As soon as the holster arrived in the mail, I tore that box open and noticed it was the wrong product. I immediately called customer service to explain to them the issue I had. I was transferred to three different people because they weren't understanding the problem I was having. I kept telling the person I spoke to over the phone, "I got the wrong product in the mail. The holster I was supposed to receive is a light-baring holster, a holster that allows me to holster my firearms (Sig M18) with a weapon light on it", and she didn't know what I was talking about, I sent her pictures of the holster I got with my firearm in it, and she was even more lost, she confused a weapon light with a red dot and then asked me if my problem was that the holster came in the wrong color, at this point I was already frustrated, but I kept my cool. After a while, they thought it would be a good idea to transfer me to what they called a "product technician." The older gentleman I spoke to had no clue on what I was talking about either. They finally came to a conclusion to have me send them the holster back to inspect it. When I heard that, I became upset because the issue wasn't that the holster was defective, it was, that you sent the wrong product. It was getting late, and they were about to close, so they told me someone from their team was going to reach out the following day, which they never did; I had to call them back. When I called back they finally gave me an answer, and it was that their website had the wrong information on it, which is odd because they have both the name of the product and the picture on there. (I will attach the screenshot I took on December 11th, 2021, which means they still haven't fixed it.) The point of all this is that their customer service team and the technician I spoke to lack the necessary knowledge of what their company is selling, which is sad. I don't think I'll be buying any major piece of equipment from Brownells anymore.

Never buy anything here! The things I purchased here are all wrong versions and no refunds will be given. Gosh, don't be fooled by them. They are also sold. I need to use it urgently. After waiting a long time, I told me to send lower quality mail. I can only buy from other more professional shops. The quality sent to me by solventtrapfuelfilter.com cannot be said to be particularly good, at least it is worth it.

I ordered a bolt / trigger spring from Brownells. And waited for them to ship it. And waited. Sent an email, just got the automated response. Waited some more. Sent another email, got another automated response. Finally they sent a tracking number, but per that tracking number they had not yet dropped the package with the carrier. Waited some more. At this point I ordered a spring from another vendor. It shipped. It came in. I installed it, and the firearm has been back in service for about 3 weeks. Today the spring from Brownells came in. I am sure it is a very fine spring, but what use is it to me? They need to step up their game, both in terms of turn around time and customer service.