BrownellsReviews of brownells.com

Ich hab ein paarmal bestellt brownells.at, aber aktuell wird man dort nur verarscht, Kundenservice Null. Seite für mich gestorben. Gibt genug andere, selber schuld.

Keine Lieferung von Brownells.at! Keine Antwort auf mail! Keiner geht ans Telefon!

Kundenservice gleich nicht vorhanden. Garantiefall zwei Tage nach Lieferung. Keine Reaktion auf E-Mails. Es bleibt wohl nur der Weg über den Anwalt.

WARNING: Stay Away from Brownells.com Terrible [laughable] first time customer experience. On 03/19/24 I ordered a total of $97.00 worth of product [Receipt]. The amount on my CC'd was $96.98. 5 days later when I checked online to view the order status [because it had not arrived] they not only had address information missing but now their system still shows "processing" [wth people]. I entered everything correctly and captured screen shots to confirm such. I then call them to inquire of the delay + missing address item and their system made me wait 13 minutes on a call before a human even answered; that call lasted 24 minutes. At this point I'm severely disappointed and decide to cancel the order. During the 03/24/24 call the male Rep was able to cancel the order and have fedex reverse such while being shipped. As to add insult to injury they waited until 04/05/24 to credit me back $86.30 attempting to short me $10.68. I called my Bank and they were willing to complete a charge back. 04/08/24 I call them back and suggest they can either kindly credit me back the $10.68 or I'll have the Bank refund the entire $96.98 amount and they'll be out $86.30. Needless to say at the end of the 18 minute call, the female rep was super kind and was able to "push" the missing amount back onto my card as a one time courtesy. She said it was their shipping charge. As if any of this company failed experiment was my fault. My willingness to trust and believe in their advocacy [youtube channel ] of them “appearing” as good reliable humans, was not realized. They need to rebrand and fire their entire senior leadership team, because their owners are being done wrong if this is how they define Success. Saddest part is the genuine hard working laborers that work there whose families depend on their income, are the ones being MOST MISREPRESENTED. This is the fruit of an evil rooted tree. Some folks have really “lost” their minds these past several years. #Insane_in_the_membrane

Worked up a pea splitter of a recipe and found out I am short on the magic ingredient and no one has it. So I am on the "notify" list of those that offer it. I get several "still looking at this" emails from Brownells only to find it is still out of stock. Then I get an email that there is a no hazmat fee special and low and behold my item is in, even though I didn't get a specific notification email. I order it, but don't get a confirmation email. Contact Brownells three days later and they say there was no order received...though it had shown it was processing shortly after It was made it. Four days later I am notified that the order was made in a test environment and that the order had to be reentered manually. Now I am on back order with an anticipated "in stock" date a month away. This rating is for my recent experience; for the most part Brownells has done a great job; but the item would be in transit if I'd only known about this "test environment" I was unwittingly operating in.

Tried to return an item after Christmas. No return policy information on receipt in box. Sent item back and received an email that I had been issued a gift card. Apparently after 45 days you can't get a refund. Bought well before Christmas as most people do. Most of the 45 days are taken up before giving the gift. Tried to call customer service. Hung up on me while just starting to explain the situation. Called back, on hold again. Refused to issue a refund. Finally was offered to speak to a supervisor who issued a the refund. A lot of time wasted.

I bought several items LATE Fri and the tracking # was provided on Tue shipped out Wed arrived in Seattle Sat. I have no complaints about shipping speed as I have read. All items were there and well packaged. I just know I am not the only sale Brownells made this week so 2 to 3 days to ship is not bad. Fedex did ok I bought the cheap shipping. Also I got $30.00 off with coupon. Can't beat that. I am very happy with the products and the service. I will buy from again. Thanks to Brownell's for my new relaoding equipment at a great price.

My first time ordering experience with Brownell’s worked out fine, but it was kind of weird. Here’s a timeline from placing my order to delivery: Sunday I placed an order Combining lower price, a promo code and military discount I got a price about $50 less than the nearest competitor. Fantastic! I quickly received an email confirming the order. Monday Order status shows shipped on Sunday. (untrue) No email confirming shipping and no tracking number. Tuesday No change. Tuesday evening No change. Credit card shows I was charged when I placed my order on Sunday but... It also shows a charge reversal from Brownell’s today – Why? Tuesday very late in the evening Received a Brownell’s email with an invoice dated today showing paid in full. Brownell’s order status says shipped. (untrue) Still no shipping confirmation email. Wednesday morning Received a Brownell's email with a USPS tracking number. Package is awaiting carrier pickup and has an estimated delivery day of Saturday. Bank still shows original charge and charge reversal. Wednesday afternoon USPS still hasn’t picked up the package. USPS no longer has a delivery date estimate. Bank still shows original charge and charge reversal. Thursday Checked with USPS and package is on the way. Expected delivery is now Monday. Checked my credit card and both the original charge and the reversal are gone . Friday Package still in route. Estimated delivery still Monday. Original charge reappeared on credit card dated the day the order was placed. Is this The Twilight Zone? Tuesday USPS delivered my order All is well and good It bothers me a bit that Brownell's’ order status falsely claimed ‘shipped’ for three days. It bothers me more that Brownell's apparently charged me, reversed the charge and then recharged(?) me. Would I shop Brownell's again? Being aware of erroneous shipping data the first few days and the weird charge, charge reversal and recharge thing, yes, if I found what I wanted and could again get such a good price. Brownell's gets a five star rating because I found their site easy to navigate, they had what I wanted, every product eligible for a military discount shows that discounted price. (I don’t have to wait until checkout.) I got an excellent price and once my order actually shipped and their tracking data mirrored the USPS. Brownell's gets a three star rating because of the false shipping data and the odd activity on my credit card. I’m going with four stars simply because I’m willing to shop there again