BrownellsReviews of brownells.com

I ordered a Forester Bump Die Kit, which in the past has contained 3 bushings. It clearly states on Brownells site that the order number is a KIT and the picture clearly shows that it has 3 bushings. It arrived with the die and NO bushings. So I called Brownells CS, after a 30 plus minute wait, I got a live person that stated they could not help me and passed me along to another CS person. She clearly did not want to deal with the problem and offered to let me speak with a supposed supervisor. Again on hold for quite some time and person finally came on the line. It was clear from the beginning she did not care and was trained to "stonewall" and put the blame on the customer and the vendor. She literally throw Forester Die company under the bus. She stated that they had changed and was no longer including the 3 bushings. I quickly pointed out that Brownells still sells the kits with 3 bushings. She ask for a part number to prove it...oh my...I gave it to her and she was totally surprised and did not know how to respond. She finally said I should have read the entire product description and the last sentence states that bushings are sold separate. REALLY who reads entire product descriptions. Her pert unprofessional attitude is just another example of how Brownells has slipped away from quality customer service to a "WE JUST DON'T CARE" company. In the end, she stated the whole fiasco was my fault, Forester was at fault and she would send a return label if that would help out. WOW In the end, I turned around and called Forester, let them know that Brownells had "thrown them under the bus" and explained the entire situation. Their CS rep was very understanding and took care of the situation in a very polite and professional manner. Thank You Forester Products and Brownells has lost a life long customer forever.

I've made a lot of purchases from Brownells and I've been a satisfied customer for years. My last experience has convinced me to NEVER purchase anything from them again. I ordered an item from them that was supposed to include a gift card. The item arrived on Dec. 7. The gift card didn't come. I filled out the contact form, on their web site the same day, asking when I could expect it. I didn't get a response so I contact them through live chat the evening of Dec. 11. The representative told me day shift people would have to look into this and I should expect a response within two business days. Three business days later, Friday Dec. 14, still no response. That evening I chatted with a representative again. He assured me that he was escalating this to high priority and that I would be contacted on Monday, Dec. 17. They didn't. On Tuesday the 18th, I filled out another online contact form. It is now Friday and I still haven't gotten a response. They don't care enough to respond so I will simply stop doing business with them. I'm also going to put up the same review on any site I can find.

I ordered over a month ago from brownells in Ireland. My item has still not been shipped. So far the excuses include "sometimes these things just happen" " there was a problem with your card" " the pilot didn't want any chemicals on board so took your order off the plane" ( there was no problem with my card and I didn't order any chemicals) now you won't answer any of my emails, I will never deal with them again stay clear

Poor service called to ask if they had something in stock, as usual they didn't(99% of the time). The person on the other end of the phone was rude and made it sound like a chore. Take note Brownells US you need to take your brand to someone that knows something about customer service. This shop has been poor for alot of years thats why I drive between 100km and 300km to get what I need.

Absolutely horrible experience. I ordered an M&P 2.0 and it came with no cardboard box. Just a Brownells sticker on the gun case, as if it was returned. The case was majorly scratched and magazines looked as if they'd been used. The gun appeared to have never been fired. I'll give them that. I also ordered ammo only to find out their website is "not in real time", as I was told. So ammo, out of stock and order cancelled. Spoke to some horribly miserable old lady, rude as can be and was just short with me. Never ever will I do business with these clowns. Beware and stay away.

Where to start with these clowns... Well I had some questions regarding some of their specialty gun smithing tools. The answers were short and incomplete. When I attempted to ask again to clarify I received no response. So their customer service is despicable. Since they were the only company I could purchase these items from I placed an order for several items in conjunction with the ones only found there. I placed the order on a Friday and paid for the 4-7 business day shipping. I received a message from them on the Monday saying it had been SHIPPED and I received a tracking number. Almost a week later and constant checking with the shipper shows that the parcel hasnt even left Brownells yet!! So they fraudulently indicate that it's been shipped when in actuality it is sitting in their shipping department gathering dust. Not only that but after reading the reviews here it seems they are horrible at shipping, worse than an uneducated infant undoubtedly. However seeing this is a trend I went into brownells help section and low and behold they have a section regarding shipping. In this section it has a Q and A section and question #1 was why hasn't my package moved and their 100% fraudulent reply is that sometimes the shipping companies dont update their systems for days and days so it may not seem as if its moving. However when you actually call the shipper they Do Not have your parcel yet. This is full blown shipping fraud and incompetence. It's worth the time and extra cost to acquire the parts from other companies and or countries. I mean come on guys guns aren't cheap so why waste time with cheap companies like this.....

Website is as slow as f@#k also they dont have many items to choose from. Everytime I wanted something listed on the U.S site I had to call up and basically beg the useless guy to do his f@#king job, then it would take him a week to add it to the site so I can order it. Orders then get held up in customs for 3-5 weeks before spending the next week at Brownells waiting to be shipped then 7-10 days in postage. They may be called brownells but the service and stocked items dont reflect that. Would definitely recommend avoiding this shop, they are also located in the nanny state of Canberra so Qld's dont expect to be ordering pistol grips etc! If its not allowed in ACT then you cant get it regardless of where you reside. F@#k this store.

Dele til hardball, lækkert med RS udstyr. De sendte dagen efter og det tog omkring en uge at sende det til danmark hvis man ikke medregner tiden der går med dansk told/moms.