BrownellsReviews of brownells.com

I've been trying to get my hands on a BLACKHAWK - T-Series L2C Light-Bearing Holster (Left Hand Carry) to fit a Sig M18 for a little over a year now, but every time I check their website, the holster is out of stock. So I went to Brownells and to my surprise they had it! So I ordered one from them on October 20th and received it on November 8th. As soon as the holster arrived in the mail, I tore that box open and noticed it was the wrong product. I immediately called customer service to explain to them the issue I had. I was transferred to three different people because they weren't understanding the problem I was having. I kept telling the person I spoke to over the phone, "I got the wrong product in the mail. The holster I was supposed to receive is a light-baring holster, a holster that allows me to holster my firearms (Sig M18) with a weapon light on it", and she didn't know what I was talking about, I sent her pictures of the holster I got with my firearm in it, and she was even more lost, she confused a weapon light with a red dot and then asked me if my problem was that the holster came in the wrong color, at this point I was already frustrated, but I kept my cool. After a while, they thought it would be a good idea to transfer me to what they called a "product technician." The older gentleman I spoke to had no clue on what I was talking about either. They finally came to a conclusion to have me send them the holster back to inspect it. When I heard that, I became upset because the issue wasn't that the holster was defective, it was, that you sent the wrong product. It was getting late, and they were about to close, so they told me someone from their team was going to reach out the following day, which they never did; I had to call them back. When I called back they finally gave me an answer, and it was that their website had the wrong information on it, which is odd because they have both the name of the product and the picture on there. (I will attach the screenshot I took on December 11th, 2021, which means they still haven't fixed it.) The point of all this is that their customer service team and the technician I spoke to lack the necessary knowledge of what their company is selling, which is sad. I don't think I'll be buying any major piece of equipment from Brownells anymore.

Inventory control and shipping are an absolute joke. Ordered a Part from them when I ordered it stated part was I stock then after I ordered it I received an email stating that part was on back order and could take 5 to 8 weeks to arrive. Received some lame excuse about it stating that on order sheet and how I must have "missed" it. Now a month later trying to contact them about it and they now say they are overwhelmed by requests and are several days behind in even answering customers inquiries! How can a business even continue when they have that alittle control over their orders?

Don't ever buy from Brownells, they will bombard you with emails from which you can't unsubscribe

Awful customer service. Canceled my order without letting me know and then when I reached out about my order I was told they no longer carry that product.

I'll start by saying the people are very polite. That's where it ends. I put in two orders for ammo. The first one shipped out after 2 weeks and got lost then found after an extra week. The second order which was $400 worth of creedmoor, well that's a different story. After 2 weeks they created a label and that's it. After I complained it went to claims where there was some excuse that made no sense but a new order was supposed to ship out. It never did. The best part is they don't even have the ammo to replace it, have no clue when they will have more and were just going to keep my money until I called and said something. I will never shop here again.

Terrible customer service. Had i not called back a few days later, i wouldn’t have known my order needed a “web verification” for fraud. I received no emails or confirmation number for my order. I literally spent almost $1000 on parts on 3 orders. 3 Customer services reps said i will receive an email. Never received an email. Finally got last of 3 items. Item tolerances are way off and doesn’t fit. Rep said i will receive a return/item exchange print out via email immediately. I never received an email. I will not be using Brownells after this is finalized. Never again! How can you blatantly lie to a customer.

Wow how can a company suck this bad .. Ordered 3 separate times first 2 my orders where canceled after about 5 days and even though they canceled my order and sent nothing still got charged 3$ for shipping insurance.... I should of seen this as a sign but nope I tried a third time now my order is on hold so I call customer service AGAIN they can't help me I need the web team but they were off already so he said he was gonna transfer me well 15 minutes of being on hold I realized I wasn't transfered and no one is picking up ... All I have to say is how the hell are they in business then I see girls with guns on YouTube and they are essentially advertising for them ..... once again what a joke they cant get the orders out that they get yet they still send me adds all the time to buy stuff.... ive tried 3 times to buy stuff from brown stain I mean brownells 3rd strike your out .... gonna let the world know how brown stain skid marks is as a company oh I mean brownells

While they have good products usually in stock, their shipping methods are TERRIBLE. I have ordered from them for the last few years and most all of the trouble is with SHIPPING. It is slow at getting packages picked up by their shippers. They use FedEx mostly and USPS, both of which have become very unreliable in the last year. Brownells needs to offer UPS shipping (Overnight, 2 day, and regular), so customers have a choice of shippers. UPS tends to be the most reliable for my area at least. ALSO, I have paid for 2 day or overnight delivery on many occasions for an extra $10-$20, and Brownells will often pocket that extra money and just send it standard ground shipping. THAT IS FRAUD! Done with them. No other business I have ordered from in the last year has ever had any trouble getting packages delivered to the shipper on time, and not sending them how customer requests them to be delivered is unacceptable. There are several other businesses similiar to Brownells that will be getting my monthly orders for business customers in the future, since Brownells cannot keep their shipping end of the their business in order.