BrownellsReviews of brownells.com

I was shopping for a certain kind of ammo and a Google search showed that Brownell's had it in stock. After getting sent to their website I learned they didn't, but they offered me a discount coupon for a future purchase if I entered my email. Ok, I was a sucker. They sent the coupon - - expired almost a month before they sent it. Then they started peppering me with useless email ads. The kicker: I tried to unsubscribe and I got a message that the option isn't available unless I disable ad blockers. I have no ad blockers. I double checked. Tried with another browser and got the same message. Aargh! Deceptive business practices! Never again! How does an established company get so terrible?

Diese Firma ist eine Schande! 3x eine Mail geschickt (Brownells.ch) und nie eine Antwort erhalten. Auch nach 3 Wochen nicht. Versucht anzurufen und keiner geht ran. Das ist Kundendienst vom schlechtesten. Die glauben wohl Kunden seien von ihnen abhängig (to big too fail). Nein, es gibt auch andere! Hat nicht einmal einen Stern verdient.

This is not a 5 star review, I just wanted you to read another less than 1 review in a different spot. Brownells sucks! Ordered in stock 9mm bullets, was supposed to ship in 3 days, a week later... no email, no tracking number, checked order online... BACK ORDERED! Looked at website again... In Stock! They play bait and switch... Called, emailed, no response or call back. I have to wait 11 days to open dispute with discover. I will because I am going on trip and I don't want 1000 bullets sitting on my front porch. Will never order from them again.

This company is horrible, don’t be like me and think hey it’s a big company lots of people on social media are sponsored by them and they must be legit, they are horrible and I haven’t written a review in years but do not order anything from them, showed they had a geissele scope mount in stock after ordering didn’t ship for a week, emailed and got a message that due to large volume they would respond to message in 2 weeks, called and was on hold over a hour to get someone on phone and took 15 min to confirm they didn’t have it and they were going to refund my money, I ordered elsewhere that actually had it, then another week later they bill me for it and ship it out, needless to say can’t get a response to get ahold of anyone there, this place is garbage beware.

Was originally quoted 5 days to receive the item, ended up being 16. My order wasn't even processed until day 13. Then I was told they were covering shipping costs for me for the "technical update(I understand that but this given situation was a joke), which that never happened. They sent me the correct product. That's about the only positive thing I have to say. Won't be ordering from them again if a company can't keep their word.

Wow. Ordered a rest. Took forever to arrive. Wanted a lighter weight one, ordered it, money taken from my bank, after two weeks still no rest; called BROWNELLs waited 2 hours on hold only to be told that they’re changing their system; the rest I wanted is now out of stock; ordered a different model with 2nd day air - this is the third day and while BROWNELLs took the money from my bank I still haven’t received even an email that the rest is being processed let alone being shipped. Wth? Been waiting on hold for 169 minutes to talk to them. The Caldwell at my local Sportsman Warehouse is looking better every day.

Poor customer service, 2 weeks later order still not shipped, different excuse every time I call

I purchased an M16-A1 stock for a MK-12 Mod 1 build only because they had it in-stock. I recently purchased their M-16 A1 buffer kit and several hundred dollars in tools. Now, As soon as I ordered the stock and they held my funds, they made it "out of stock" status without telling me in an e-mail or anything. So I waited 2 weeks for it ship thinking it's in-stock and they are holding my funds, but It's not going to ship??? So I called. over an hour hold time with 80 people ahead of me??? So I chatted on-line with Kim. KIM gave me nothing but cheap excuses like "I'm not the BOSS. I don't make the rules". I got so frustrated with this idiot, who told me the order had been cancelled then changed it to back-ordered. I got mad after blaming everyone else and said "Your being an A%$.... Kim said if I use that language, I would be disconnected! I got so mad!!!! I have been their loyal customer for several years. So instead of apologizing for the company (which is what they (HE/SHE) should have done) and maybe offering an alternative to the A-1 stock (A-2 with spacer, or SOPMOD kit) they got defensive and lashed out irrationally. So now, KIM, I am cancelling my order. Kim said nothing to make the situation better, just worse. How about a discount on something else, or just I'm sorry without blaming "The Boss"? And Brownells still has my money on hold!