BrownellsReviews of brownells.com

Wow! Check out the massive number of 1-star reviews! It's regrettable that I have to add to it, but these guys are just plain doing it wrong. See, if I put quantity 2 in my cart and press "Checkout" that means a lock should be on the database. Then once payment is verified (within, say, 15 minutes) a "commit" should be issued for the transaction. But they cheaped out on their web developers and aren't doing that, so I'm paying $30 in shipping and hazmat fees and only getting $30 in powder instead of $60 I ordered. When I called, they said they couldn't do anything and I'd have to call back in the morning because the "A" team had gone home for the day. Nice customer service! When I called back in the morning they said they couldn't do anything except cancel my order. They altered my order after I placed it and after they sent me an email confirming all the items would be there and they defaulted on that contract. To make things even more interesting, I agreed to do the phone survey after the phone call and when the call came in I answered it but their phone survey robot doesn't "hear" the DTMF tones to answer questions! Why don't you guys just hang it up and let the big boys service the market? You aren't qualified to be selling on the web, because you don't comply with eCommerce norms or have good customer service. Just go out of business and blame Covid or something and be done. Someone else will step in and do the heavy lifting and you can sell ice and beef jerky and firewood on the side of the road.

Brownells used to be great but they have taken a nosedive over the years. I signed up for the $50 Edge program where you get free 2 day shipping. They would not let me apply it to a backorder even though the order was fulfilled after my membership started. Manager was very rude about it too. What a joke, much better retailers out there now, no need to waste time and money with these clowns.

Ordered some gun powder. Received updated shipping notices concerning arrival date. This really didn't matter to me because I have a barrel with a lid on it by my house that delivery companies all know about and place my packages. I received an email notice today that my package couldn't be delivered as nobody was home to sign for it. What? I hadn't been notified that a signature was required and that I must be home when the package arrived. I guess these people think that we are supposed to wait around home all day and dwiddle our thumbs until the package arrives. Why wasn't I notified of this or given the option to opt out?? That's ok, I'll spend the next few hours blasting Brownell's all over the internet.

I don't know about the rest of you I was very happy with my experience. The techs are a little snippy but I'm not in their shoes and they could be quite busy and under a lot of stress. I spoke to a sales rep who was very knowledgeable and walked me through everything I needed. My order arrived in a timely manner and I could not have been more happy. They are a little pricier than some other places oh, but I was very happy with the service and the products I got. I will use them again regardless of what the rest of the feedback in this site says my experience was good.

Not pleased with the service or Ron around I have been getting. Placed an order for a pistol a gift for my girl friend placed the order under her name and told them I would pay for the purchase they shipped the pistol under my name when it was supposed to be under hers. They made the error and now want the flat provider to send the pistol back so that we can replace the order under her name which will take another three weeks. It’s been that already. Multiple phone call that a supervisor will call me back which has been totally untrue. It’s quite obvious my $530 bucks are tied up else where and it’s no mind to them very bad business relations it would be so simple to verify with the flow the proper name!!!

Ordered a few things, which were shipped within a week. Package never arrived. They said according to tracking that it was delivered. It may have been, but not to me. They were absolutely unwilling to accommodate me in any way, shape or form. Last time I will order from them.

UPDATED - Ordered a can of Aluma Hyde Matt Black. Arrived fast. Started on my project and immediately the paint shot “splotches” or big drops of paint. UPDATE - this problem turned out to be my fault.....NOT Brownells! Then it stopped completely as if clogged up. So I emailed Brownells, no response. Then I called Brownells. The Customer Service Rep was friendly enough, but what upset me is that my “claim” has now been forwarded to the “claims department”, with an unknown response date. All for a $20 can of paint??? However, in the end, Brownells quickly replaced the defective paint. The clog was a defective product, the splotches were the result of my defective painting skills. This is the BEST Firearm Paint I have used in terms of finish quality and durability.

I’m giving Brownells 4 stars not because their products suck. They actually have very quality products. I just have terrible time ordering on that old looking website. I hope they upgrade that thing into something nicer in the future. Didn’t had pleasant user experience!