BrownellsReviews of brownells.com

Made an order on Monday. There was no indication that there was an issue with my order. On Friday, they sent me an email that I needed to contact them and verify my details for fraud protection. I called them, all my details were correct so not sure what that was all about. They said they would ship out my order in 5 business days. I told them that it had already been 5 business days and asked if they were going to overnight it. No, they said...they admitted they waited 5 days to call me but they couldn't ship today. Then I told them that I could go to Midway and get the same item for $50 less and asked could they price match. No again, they said. So, I canceled my order and did in fact get it for $50 cheaper through Midway and with no hassle. I will never order from Brownells again.

Save time money don’t order from these guys really terrible experience ordered a Colt 14.5 LE6921 upper on the 14th of September ana still do not have my package talked to a customer service and all they said is we will get back to you. Very disappointed go somewhere else just a friendly advise.

Residing in The Netherlands, I'm dependent from Brownells when it comes to 'exotic' AR parts. I have them delivered to a German gun store. When looking for a specific magazine, Brownells Switserland had (at least) one in stock so I asked the shop to order one. Brownells replied: just one? You better wait untill our German counterpart have them restocked. While their site clearly states that Backorder is currently not available. So I'm not a respected customer? Come on.

Brownells needs to look at their Internet order processing. Placed and order that according to their website went through. Four days later had to go to their website to find out it was put on hold. No communication what sent to notify that the order was on hold.

Their customer service and sales processes are a joke. Don't waste your time. Same experience as others. I received an order confirmation days after I placed an order. The confirmation said I would be receiving a shipping notice next. The items were in stock so I expected them to ship that same day or next. After 8 days and no shipping information, I contacted them and got a reply that they were days behind on answering emails. I did get an email later that day that seemed unrelated, but said I needed to call and verify some information. When I called they verified my address, my billing information and every item on the invoice. They then wanted the last four digits of the credit card I used. When I told them I actively use 10 or so credit cards and could not tell them which one I used. They said they needed it. WHY? They had all my other information and could compare it to the card info. Worst experience ever. By the way- why did they not disclose they were going to reconfirm everything rather than leaving me hanging for 8 days. They did not even follow the process they said they would in their confirmation email. Worst experience ever and the customer service woman was a witch. I will never order from Brownells again. By the way I ordered some Ammo from Palmetto State Armory the same day and received the ammo 4 days later. Now that is what I call a great experience.

Don't believe the edited reviews on Bizrate or other sites where Brownells has edited reviews or paid for good ones. Both of my Brownells experiences were far from satisfying. In the latest case I needed an item shipped by 2-day air so as to avoid delivery while out of town the following week. The web site kept flipping the order back to 7-day default, no matter how many times I reset the choice to 2-day air. It finally displayed my choice correctly, along with the extra charge. I clicked on "Submit" and next thing that came up was a confirmation showing 7-day delivery again! I called and tried to get it changed, but the company was "unable" to upgrade the shipping. The item was shipped anyway, was delivered while I was out of town, and apparently stolen during that time. Now I am trying to process a chargeback on my credit card. Beware. The web site is unreliable and will CHANGE your order after you hit the "Submit" button.

We have been a customer of Brownells since 1965.I doubt that anyone from that time is still there. Never the less todays Brownells has treated us like we voted for biden.Never have we had to wait for them to ship products like now.2 years for simple screwdriver sets is unacceptable,but it is so. The prices we pay for these products is high,yet we always pay it because they always delivered.The clincher was on a set of Grace Brass drift punches that they made me send back ,(as only a few needed replaced ) its been 2 months now. I have called and they blame the kung flu! They tell me that they are not obtainable at all. So just for the he'll of it I called Larry at Midway about it and the exact same Grace set has already been shipped and will be here Tuesday! So Brownells is lying to me obviously. That is as low as it gets. Thats what they think of the thousands of dollars we spent there over the 56 years we have patronized them.

I ordered a $10 "warm bluing" product on 05/14/21. It is now 05/29/21 and it's still not here. And it did not require HazMat shipping either. I've called about it twice and received surly responses. I've been told that I should have bought expedited shipping, that the delay is essentially my fault! Who, in their right mind, is going to spend an extra $7 for shipping on a $10 order? They used to get orders to me in a timely fashion. Not one apology from the calls I originated. Rude people, too! The only mistake I made was ordering from Brownells. Never again! I will also add that I left three texts regarding this issue and finally got a call back from a nice person and finally got an apology. However, they still really can't pin down a date of arrival. I'm restoring a fine SxS and ordered this bluing product to coincide with the polishing of these barrels. I'm tired of having to continually remove oxidizing while waiting on this product. I finally gave up and ordered bluing from another company two days ago. I'd give odds that the new order will beat the delivery of my now weeks old Brownells' order. They used to be friendly, efficient, and responsive. They've really slipped. Not the nicest people to deal with anymore. I know that mistakes happen, but it's in how you handle mistakes AND how you interact with your customers that can make or break a company. I really am sorry to say that they're broken. They need to realize that they are not the only game in town. They need to do some customer service training, but it would probably be best if they just got out of the business and let the professional companies handle things. They've received the last order from this customer. I strongly suggest that you look ANYWHERE else for your gunsmithing needs. Addendum: 06/01/21. Yep. Just as I suspected. My replacement bluing from another company arrived today. Less than one week from the date I ordered it... including the holiday! It's going on three weeks and my Brownells order is still not here! Harumph!