BrownellsReviews of brownells.com

Having dealt with Brownell's twice in the past 7 months I feel compelled to give them an unfavorable review. First I ordered an item that was "out of stock" but since I wasn't in a terrible hurry I went ahead and ordered it. Six months later they finally shipped. Now I had called to check on the order multiple times and was lied to over and over. I learned my lesson, never buy anything from them that is not in stock. The next time I ordered, I checked stock, paid shipping and expected it within a week. A few days later I got an e-mail that said they had been down for system maintenance for two days, sorry for the delay and they would cover shipping. Two weeks later I'm still waiting. Well, I have finally learned the lesson I should have learned the first time. NEVER ORDER FROM BROWNELL'S. In stock, out of stock it doesn't matter. What really concerns me is they don't care. They don't, saying they can't, check ETA on items and if pushed will just lie. There are too many reputable companies to buy from to waste your time with these fools.

Please find somewhere else to order from. Over 2 weeks shipping and still waiting for delivery. I will never order from them again. I suspect they lie and it's not FedEx delivering. It's actual citizens they are asking to give product a ride on their drive😅

I came across an automated response email that I received from Brownells starting I was a valued customer from my last of several correspondences about never receiving my rifle parts to fix my rifle. Every email went unresponsive after the initial automated response. The customer service was horrible and never fulfilled.

Took 2 weeks to get a shipment OUT OF THEIR DOOR for a very simple order. Then they required an adult signature without ever informing me during the ordering process. Incredibly slow company and the website is really really bad.

Ordered parts from Brownells in November 2021, by December 9 the tracking indicated my parcel is in Bucharest and there it got stuck. After numerous mails and very little feedback after days of waiting I was told my parcel was sent to the wrong adress and that someone from the courrier company would contact me me ‘shortly’. Nobody ever contacted me and by end January 2022 I asked for a refund cause my package was still indicating Bucharest after which I was promised that my parcel will be delivered by 8 February. After a day or two received a mail stating that my money was refunded, all good and well but waisted 3 months of my time waiting to upgrade my lever action. Will never order from them again

Wow, reading the other comments below I'm beside myself. I have to say I had an awesome experience with Brownells. I've done business with them twice both times was happy. one of the items was slightly off I was able to modify myself. but I had called before I did, and customer service was really awesome! they responded back to me in less than 8 hours. Thank you Brownells! I will definitely do more business with you in the future..

If I could do less than one star, I would. WORST. CUSTOMER. SERVICE. EVER. Ruined Christmas because the billing address was different than the shipping address. They could have simply told us at time of purchase so we could do whatever BS they need, but NO, lets wait weeks instead and make sure our Christmas presents don't get here.

I am not sure if these guys are too big, but it took their customer service legit week to get back to me. I received the wrong product and I felt like I was treated like an object instead of human. This is my experience trying to buy from Brownells.