BrownellsReviews of brownells.com

7 days ago today, I ordered 9 Brownells 30 round ar-15 mags. Immediately after I placed the order, my count was charges 119 dollars twice. I spoken to customer service 3 times in the last seven days, as well as emailed nearly every day. They told me the card got pre-authorized twice. While that's true, it means I cannot access my own money. They told me the hold would drop off...every time telling me a little longer. IT HAS BEEN A WEEK. they've fraudulently taken twice as much money as they should have, and have never shipped my product. They just shipped me something earlier this month. I'm disappointed. I liked them. I'll never give them my money again.

What a dipshit webpage!! Top notch !! Go there, its self evident! Don't waste your time!!

In the past I have bought things from Brownells and have been pretty satisfied. I’m not sure what has happened to this company but my last and probably final order was a complete disaster. My account was charged at least five separate times in which I had to make at least eight different phone calls waiting for hours for them to return my call. I’m sorry to say it but if you can find what you want somewhere else, even if you have to pay a little more it would probably be worth it.

Katastrophal, 2 Mails geschrieben, welche nicht beantwortet wurden. Die Telefonnummer welche angegeben wird ist ungültig. Schlicht unterirdisch, kommt bei mir auf die schwarze Liste.

I've ordered from Brownells before with no issues. That's not the case this time. Ordered sights for my pistol with total cost of $101.99. Next day I go to the atm and I get insufficient funds,i know there should be almost $300 after paying brownells. What they did was put three separate pending withdrawals against my account leaving $204 of my money marked as gone. I call customer service and after almost two hours and being transfered to the wrong department I get told the other two will be dropped in seven days. I'm self employed and have to be on jury duty this week so I'm not making any money and they have my money tied up for no reason. Mind you they got their money and still haven't released the money they shouldn't have held. Holding three times the purchase cost is unacceptable and they didn't seem to care one bit. Things happen, what a company does when they do is what makes a good company or a bad one. Brownells has now shown to be a bad one. Customer service while polite is useless and the fact waiting on hold for very long periods is a sign they are having many more customer issues. Hopefully when the sights get here Monday they are correct and undamaged as at this point I don't want to deal with customer service again and won't be ordering from them anymore.

Ordered a benchrest 6 weeks ago. Brownel's charged my card right away, but after a week they cancelled the order. Called them, waited on hold for 2 hours, not one apology. Cust svc person said, "they're sold out. want to order a different one?" which I did. Stupid idea. This one was supposed to come 2nd day air, a week later it shows up. It's way too heavy to use, so I called again and ordered a lighter one. It was supposed to show up but didn't after a week, so I called Brownells again. After waiting another 90 minutes on hold, they couldn't find the order. WTH? Two days later it shows up. This morning, Brownell's charged my card again for the original purchase. WTH. Called they and after waiting another 90 minutes on hold, not one apology, asked for a supervisor who was a complete a'hole, asked for a manager, still waiting for his/her call. I called my bank and issued fraudulent charges and filed a complaint with the BBB not that it will help any. What a screwed up company. JHC

This was My Experience with Brownell's Customer Support. Your mileage may vary. Me: [4/22, 6:09 PM] I just placed my order using Bank Transfer 3 as an Option. However, none of my bank account information was asked for. How does this option work? My order number is ****. Can you assist me with making an order with my Credit Card? I did not see Using a Credit Card to place my order as an option. Thank you! Me: [4/22, 6:11 PM] I also did not see a place Where I can enter in my Shipping Address for fedex... Brownell's: [4/24, 1:38 PM] +1 (720) 924-2459: Hello ***** *****, Our minimum order for the Federal American Eagle Ammunition is 4 boxes of 20-rounds. Me: That's good to know, but Doesn't Answer My Question of can you pay with a Credit Card, Because there is Not an Option for Credit Card Payment on your Website at Checkout.... Also I was looking at the 120 round can which equals 6 Boxes of 20 Round Federal Ammo... Please hook me up with someone who knows about this if you don't please. Brownell's: [4/25, 7:33 AM] +1 (720) 924-2459: Actually it’s 120 rounds. We apologize for the error. And we do not accept Credit Card Payment at the moment. We are currently updating our payment policy Brownell's: [4/25, 7:34 AM] +1 (720) 924-2459: Minimum order is 4 boxes of 120 rounds So that was My Online Experience above. It's up to you if you want to do business with Brownell's. Do so at your Own Risk. Look at and Read the Other Reviews First.... When searching for ammo online, it comes up with the Product Being Searched for, not the Entire Website, so if they have these restrictions, they surely Do Not make you aware of them before you place an order. Also their Chat and Phone Service is non-existent. They will get back with you however....after you Download the WhatsApp App. A Pain and Unprofessional.

Pop up stated that if I signed up with an account, I would get a code for $10 off of my order as well as Free shipping. I signed up, got the code "RTA" but when I went to use it, it wouldn't work. During chat, I was told that it isn't for free shipping although the email that I received said it was. They also told me that the $10 is only valid if $100 is purchased. It didn't say that on the email either. Shady, shady, shady. No resolution at all. Will pay extra to shop somewhere else. Now seeing all of the reviews, I feel like I dodged a bullet.