BroCrates USABroCrates is a gifting company oritentated towards men, offering curated, “manly” crates packed with craft beer, whiskey, gourmet snacks, and more.
BroCrates USA (brocrates.com) has 137 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Angie P.
I needed a last-minute gift and they got it delivered before the holiday. My friend loved the gift!
Response from BroCrates USADec 28, 2025
That is wonderful to hear! It sounds like the team really came through when it mattered most, and more importantly, that your friend loved the surprise. Since you were happy with the outcome, leaving a quick positive review can be a huge help for businesses, especially during the holiday rush.
Stephen
I am beyond disappointed with my experience. I placed a large order based on the products shown on their website, but what I received was a complete mess. First, the company switched out several items I ordered for completely different products without my consent. If I wanted those items, I would have ordered them; you can’t just decide to send substitutes without asking the customer. To make matters worse, the packaging was negligent. The glass beer bottles were not wrapped properly—they were loose in the box and arrived shattered. On top of the breakage, most of the items I actually paid for were missing from the shipment entirely. When I reached out to resolve this, providing clear photographic proof of the broken glass and the incorrect/missing items, the company refused to issue a refund. Their customer service is nonexistent, and their business practices are deceptive. Do yourself a favor and shop elsewhere. This company takes your money and sends whatever they feel like—if they send anything at all.
Response from BroCrates USADec 28, 2025
We sincerely apologize for the disappointment and frustration caused by your recent order. This is certainly not the experience we want for our customers. Regarding the items you received, we would like to highlight our substitution policy: due to high demand or seasonal availability, we occasionally must substitute items of equal or greater value to ensure your gift is delivered as close to the scheduled date as possible. However, we clearly missed the mark on the quality of your shipment's packaging. We are truly sorry for the broken glassware and substitute items. We strive for excellence in our fulfillment process, and it is evident that on this occasion, our standards for both packing and accuracy were not met. We will be using your feedback as a vital tool to improve our packaging protocols and our internal communication regarding substitutions.
Marcie L.
This was a gift for a favorite human - who is always difficult to buy gifts for because they can buy whatever it is they want, when they want. To get the rave back on how much they enjoy their gift hit it out of the ball park! Definitely a winner and the crate is repurposed as a cutting board or to store more things~ well made crate!
Response from BroCrates USADec 27, 2025
Hi Marcie, thank you so much for the 5-star review! We are thrilled to hear that your 'favorite human' was impressed—we know how tough it can be to shop for someone who already has everything. It’s also great to hear that the crate is being put to good use as a cutting board! We put a lot of work into making sure our crates are as functional as they are fun. Thanks for choosing BroCrates!
Amy
God awful company. They don't give you want you paid for and then wont give you a refund because they claim they can substitute trash or legit anything instead of what you actually ordered. DON'T BUY!
Response from BroCrates USADec 27, 2025
Hi Valor2s, we sincerely apologize for the frustration caused by the substitutions in your order. Our policy is designed to ensure timely delivery by substituting out-of-stock items with those of equal or greater value, but it is clear that in this case, we missed the mark. We never want a customer to feel they received anything less than what they paid for, and we are sorry that the quality of the replacements did not meet your expectations. We are taking your feedback seriously to ensure our substitution standards remain high.
Greta W.
You know the feeling…holidays are around the corner, nothing comes to mind. Then you see it. A new brand of gifting you have never seen/heard of. I am so so happy and pleased. The gift items I chose, including the champagne upgrade, made a beautiful “crate” which I gifted to some lovely friends. A Merry Christmas and a Happy Anniversary all in one. And I placed the order and it was received TWO DAYS later. Two days later!!! I am impressed and will absolutely use BroCrates again.
Response from BroCrates USADec 22, 2025
Thank you so much for the incredible review! We know that 'holiday panic' feeling all too well, and we are thrilled that BroCrates was the perfect solution for your friends' Christmas and Anniversary celebration. We're so glad you loved the crate and the Champagne upgrade! Our team works hard to get orders out the door as fast as possible, so it’s awesome to hear that your gift arrived in just two days. Thank you for choosing us to help you celebrate—we look forward to helping you 'wow' someone else again soon!
Ashley T.
Please go to Yelp (not Google or their “company” website) where you can view true customer reviews (all 1-2 stars) and over 40 stories of people ordering custom options and each time receiving completely different lower end items in the crate/basket. Do not get scammed by this “company”. Even though it appears legit, they do not have a true customer service department and they will immediately get defensive citing “you agreed to the terms where it states substitutions may be made”. It appears they rely on this to take everyone’s money for higher end items, then swap them out for lower end items to make more profit. They will say it is due to the time needed for delivery… but I ordered way in advance. They do not call or email you that they are low stock or have swapped it out so you can plan accordingly. They just surprise your gift recipient with a lower end flop of a present. DO NOT BUY FROM THEM. Go read.
Response from BroCrates USADec 18, 2025
We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. As outlined in our terms and conditions, substitutions may occasionally be necessary due to product availability, even when orders are placed in advance. When this occurs, our team carefully selects replacement items that are similar and of equal or greater value to ensure timely delivery. This practice is standard within the gifting industry and is not intended to mislead customers. We understand that substitutions can be disappointing, especially when expectations differ from what is received, and we apologize if this caused frustration. Your feedback has been noted, and we appreciate you sharing your perspective.
Kate
I sent the double dozen beer crate to my brother for his birthday. Not only did my brother love the beer crate, I had an issue with shipping and the customer service was fantastic! I will definitely be a customer for life. Thanks again BroCrate!
Response from BroCrates USADec 17, 2025
Thank you so much for the amazing 5-star review! We’re thrilled to hear that your brother loved the double dozen beer crate and that our customer service was able to help with the shipping issue. It truly means a lot to know we’ve earned a customer for life! Thank you for choosing BroCrates—we can’t wait to serve you again!
alexis H.
You were patient and helpful with me.My son was happy with his gift. Thanks,Alexis
Response from BroCrates USADec 17, 2025
Thank you so much for the 5-star review! We’re glad we could be patient and helpful, and it’s wonderful to hear that your son was happy with his gift. We truly appreciate your kind words and look forward to helping you again!
