BroCrates USAReviews of brocrates.com

Response from BroCrates USADec 17, 2025

Thank you so much for the wonderful 5-star review! We’re thrilled to hear the gift was so well received and that everything arrived around your requested timeframe. We’re glad the process was easy and stress-free for you. Thank you as well for your kind holiday wishes—wishing you a beautiful holiday season too!

Response from BroCrates USADec 15, 2025

Thank you very much for your wonderful 5-star review! Providing a seamless and efficient experience is always our goal, and your feedback lets us know we're on the right track. We appreciate you choosing brocrates.com and look forward to your next order!

Response from BroCrates USADec 12, 2025

Thank you for sharing your feedback, and I’m very sorry to hear about your experience. This is not the impression we want to leave. For the Complete Heineken BroCrate, substitutions may occur when certain items are unavailable, but they are always made in accordance with our substitution policy to ensure the overall value of the gift is maintained. I understand how disappointing it can feel when the items received don’t match the photo exactly, and I apologize for any frustration this caused. I’m also sorry if our earlier response came across as scripted or dismissive — that was never our intention. Your feedback is appreciated, and we’ll be taking it into account as we work to improve our communication and transparency moving forward.

Response from BroCrates USADec 11, 2025

Thank you so much for taking the time to share your wonderful 5-star review! We are thrilled to hear that you enjoyed our selections and found the website easy to use—we work hard to make the ordering process as seamless as possible. Knowing the quick shipping and the cute basket crate also made a great impression truly makes our day! We appreciate your business and hope to see you back at brocrates.com soon!

Response from BroCrates USADec 3, 2025

We’re truly sorry to hear about your experience. Receiving a basket instead of the crate you specifically chose is understandably frustrating, and we apologize for the disappointment this caused. The situation you described is not the level of clarity or service we aim to provide. While substitutions can occur, they should never leave you feeling misled or that you didn’t receive the value you expected. Your feedback makes it clear we fell short, and we’re taking this seriously as we review how we communicate and handle these situations moving forward. Thank you for taking the time to share this with us. We’re very sorry for the letdown and appreciate the opportunity to improve.

Response from BroCrates USANov 7, 2025

What a fantastic milestone to celebrate! We’re so glad your son enjoyed his 21st birthday BroCrate and discovered some new favorite beers. Thank you for the 5-star review and for choosing us to be part of such a special moment.

Response from BroCrates USAOct 28, 2025

We’re truly sorry to hear about your experience and that the gift you received wasn’t what you expected. We completely understand how disappointing that must have been. At BroCrates, we do our best to fulfill every order exactly as shown. However, in cases where an item is unavailable, we may substitute with a product of equal or greater value to avoid delays and ensure your gift still arrives on time. That said, we recognize how important it is to receive exactly what was ordered, and we sincerely apologize that this wasn’t properly communicated to you. Your feedback is extremely valuable, and we’ll be reviewing our process to make sure we handle substitutions and communications better in the future.

Response from BroCrates USAOct 26, 2025

Thank you for the 5-star review, Wendy! It makes our day knowing your husband loved his BroCrate and that your experience from order to delivery went just as expected. Cheers from all of us here!