BroCrates USAReviews of brocrates.com

I ordered a gift basket from this company a few weeks ago for my cousin for his birthday and Christmas. I upgraded a few things in the basket and my total came to $234.32. After I placed the order I received a confirmation email from them and my card was charged the $234.32. However, the next day I get an email from them saying they can’t process my order and that I would be refunded in a few days. Weeks later I still have yet to receive my money back from this company. I’ve called their customer service (which is atrocious) multiple times and they keep telling me that it’s “on my banks end” and that they already gave me the refund. I’ve also called my bank multiple times and they say they’ve gotten nothing from this company. No product and no refund. This company is a flat out scam. Don’t order from this company under any circumstances.

The process was fast, on time, hassle free, and the quality of the gift amazed the recipient. The value was spot on what I would expect. I'll be using this service again.

Variety to choose from / decent pricing and quick delivery

How is the company in business?! I paid $85 for a box of meat and cheese for my brothers birthday only because the guaranteed date of arrival was on his birthday. The box arrived 5 days after the promised date and contained not a single item that was promised. The cheap brand meats and cheese could have been purchased from a local grocery store for about $15. Also, the cheese delivered should have been refrigerated but sat in a box for at least 5 days, so had to be trashed. I’ve sent several emails to the company about securing at least a partial refund for the disappointing product and late delivery. They have responded but are denying a refund. Save your money don’t use BroCrates!

Send all substitutions that are far less in value - there are 100s of complaints online - some are actually laughable - I paid $120 for an $18 24 pack of beer. Is there some guy in an apartment buying cheap stuff and sending out? Seems like!!! I just submitted to Federal Trade Commission since a scam of large proportion!Your Next Steps If you paid a scammer with a credit or debit card: File a dispute (also called a “chargeback”) with your credit or debit card company. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back. Online: Log onto your credit or debit card company's website and go through the dispute process. By phone: Call the phone number on the back of your card and tell them why you're filing a dispute. Follow up with a letter to your credit or debit card company. To protect any rights you may have, follow up in writing by sending a letter to the address listed for billing disputes or errors. Use our sample letter. Save your records. Keep any letters, notes, or emails related to the scam - they could help prove you're entitled to a refund if the credit or debit card company has any questions.

Item was exactly as described. Arrived intact and on time.

I ordered the "Ultimate Black Label BroCrate" for about $160, expecting a premium gift with Johnnie Walker Black Label Scotch, high-end BOSS dark chocolates (truffles, coffee beans, hazelnut bar), whiskey-infused peanut brittle, and a nice wooden crate as shown on their website. What arrived was nothing like the product photos or description: a bottle of Jack Daniel's Tennessee Honey (~$25 retail), Haribo gummy bears, Vlasic dill relish, a cheap tea pouch, a basic mug, and some packaged cookies. Total value of what I received? Maybe $60 at most. No premium chocolates, no brittle, no wooden crate – just random low-end items that looked thrown together. This wasn't a minor substitution; it was an entirely different, far inferior product. When I contacted customer service with photos, they hid behind a "substitution policy" but offered no substantial refund , replacement, or real resolution. BroCrates has a pattern of these complaints (check Trustpilot, BBB, Sitejabber, etc.). It feels like a classic bait-and-switch. Save your money and avoid the disappointment – there are plenty of reputable gift basket companies out there.

awful company, package was late, delivered absolutely destroyed and covered in broken glass. i cut my hand deep just trying to open the box. they refuse to give any refund or help with injury - horrible experience