BroCrates USAReviews of brocrates.com

Response from BroCrates USAOct 24, 2025

We’re so happy to know you enjoyed the concept of your gift, but we’re really sorry for the disappointment regarding the missing items and lack of notice. That’s not what we want for our customers. We’ll make sure to review this with our team so it doesn’t happen again. Thank you for your honesty and for still being willing to order again!

Response from BroCrates USAOct 23, 2025

This made our day! We’re so happy your dad enjoyed his gift and that your experience with us was smooth from start to finish. Thank you for sharing such kind words — it really means a lot.

Response from BroCrates USAOct 23, 2025

We love hearing this! It means so much to know your dad enjoyed his gift. Thank you for trusting us to be part of that special moment!

Response from BroCrates USAOct 22, 2025

Thank you for sharing your feedback. We sincerely apologize that the card was missing from your gift — we understand how important that personal touch is. We truly appreciate your understanding and are glad to know the rest of your order arrived as expected. Your feedback helps us do better, and we hope to serve you again soon.

Response from BroCrates USAOct 22, 2025

We’re so grateful for your 5-star review and kind words! It brings us joy to know that the upgraded Anniversary gift met your expectations in both quality and presentation. Our team works hard to provide seamless service and products that delight — and your feedback reassures us that we’re on the right track. Thank you for choosing BroCrates!

Response from BroCrates USAOct 20, 2025

We’re truly sorry for the experience you had and for the disappointment caused. We understand how frustrating it must have been to receive a hamper that didn’t reflect what you expected or ordered. While substitutions can sometimes occur, they should never compromise quality or presentation, and we sincerely apologize that this was not your experience. Your feedback is invaluable, and we’ll be using it to ensure we do better moving forward. We truly regret letting you down and appreciate you taking the time to share your thoughts.

Response from BroCrates USAOct 20, 2025

Thanks, Nola! We’re happy you loved the smooth ordering and delivery experience. Enjoy your BroCrates purchase!

Response from BroCrates USAOct 13, 2025

Thank you so much, Fernanda! We’re thrilled to hear your nephew loved his 21st birthday gift. We’re glad the crate exceeded your expectations and added that special touch you were hoping for. We truly appreciate your kind words and support!