Do NOT use them. They do not deliver on time. They are not accountable for their mistakes. I put in an order 15 days ago which should have been delivered yesterday and when calling their customer service, they have no idea where my order is nor do they care about tracking my order down. When I asked for a refund, they refused. I have spent over $160 and no one at BroCrates is willing to help. When asked to speak to a supervisor, I was just put on hold forever. PLEASE DO NOT USE THEM!
Response from BroCrates USAFeb 17, 2026
Hi Rhonda, we sincerely apologize for the experience you’ve described. This is certainly not the level of service or accountability we strive for. We understand your frustration regarding the delivery delay and the difficulty in reaching our team. We want to investigate exactly what happened with your order and your refund request immediately. Please reach out to us with your order number so our team can prioritize a resolution for you.
TN
Tobin N.
Buyer beware!!!
Buyer beware! You will not get anything like what is pictured and described! They show these awesome wooden crate boxes, color coordinated. You will get a plastic wrapped cheap basket with a bunch of random items. Then they claim the reserve the right to substitute any and everything, even the CRATE that is in the name of their company. Complete joke of a company. Spend your money elsewhere!
Response from BroCrates USAFeb 12, 2026
Thank you for sharing your feedback. We are truly sorry to hear that the presentation of your gift did not meet your expectations and that you were disappointed with the packaging and substitutions.
Our goal is always to provide the high-quality wooden crates pictured on our site. However, due to high demand or supply chain constraints, our policy allows substitutions of both items and containers to ensure your gift is delivered on time. We understand that in this case, the shift to a basket felt like a significant departure from the 'BroCrate' experience you were looking for.
We take your comments seriously and will use them to review how we communicate these potential changes to our customers in the future. We appreciate you bringing this to our attention
JH
Jess H.
Felt like a Bait-And-Switch
Felt like a Bait-And-Switch. I ordered 16 baskets and not one of them had the items as advertised on their website. I figured I got the wrong order. When I called in I was told managers don't take phone calls and by ordering from their website I agreed to any switches. Their policy does state “similar product or equal or greater value” when I asked about this, I was told they couldn't provide what the items were substituted for and it was my fault for ordering from them. To give an idea, I'm not over reacting. The pasta kit that came didn't have any of the brands they listed (switched out with items I can get for $0.99 at grocery store, classico pasta sauce and Barilla noodles) The four-piece wooden pasta tool set wasn't included. Instead there was key lime marmalade, BBQ rub and Strawberry preserve. (doesn't fit the Italian theme at all) On of of the baskets I paid for the upgraded wine bottle. The wine bottles were the same and when put into google cost between $4-$7 across the board. Horrible customer service and was repeatedly told "I agreed to all substitutions since I ordered from their website."
Response from BroCrates USAFeb 4, 2026
Thank you for your feedback regarding your recent order. Please accept our sincerest apologies for the frustration this has caused and for the experience you had during your phone call. We strive to provide excellent service, and it is clear we fell short of your expectations in this instance.
Regarding the items received, we would like to highlight our substitution policy, which is noted on our website at the time of purchase. This policy allows us to substitute products with similar items of equal or greater value to ensure that orders are fulfilled and delivered without delay. When you place an order through our site, these terms are in place to allow our fulfillment team to navigate inventory availability.
We understand that the specific items included did not meet your personal preference for the theme of the baskets. While we stand by our substitution process as a necessary part of our operations, we truly regret that you are unhappy with the final result.
Thank you for bringing your concerns to our attention.
GA
Gayle
Poor experience
This is what I ordered and paid for, along with a pretty serving board and two wine glasses:
Wine & Snacks Gift For Him
Would You Like to Upgrade Bottle of Wine?: Yes
What Kind of Wine Would You Like for Bottle (Upgrade)?:
Red Wine
Upgrade With Red Wine From Which Country?: France Upgrade With Which French Red Wine?: Louis Jadot
Bourgogne Pinot Noir
Which Items Would You Like to Add?: Gourmet Foods & Snacks
Which Gourmet Foods & Snacks Would You Like to Add?:
Pistachios, Tangy Strawberries Candy, White Chocolate Caramel Popcorn
To: [deleted]
From: [deleted]
What type of greeting card?: Birthday
Message: Happy Birthday, [deleted]! I hope it's a good one!
Love, Mom
I deleted our names, but other than that, it is copied and pasted from the order confirmation. That’s not what my son received on his birthday! He did not get white chocolate caramel popcorn, just the plain caramel, he did not get the updated bottle of wine. We googled the prices of the one he received and the one I ordered. The one he received was less than half the price of the bottle I chose as an upgrade. He did not receive the strawberry candy. One of the wine glasses was broken and they substituted the serving board depicted on their website with something completely different. The board shown on their website is dark wood, with an interesting pattern and is thick and round. He received a pale - colored, rectangular board of lesser quality. It looks like a run of the mill cutting board you buy at your local grocer. They didn’t even include the birthday card.
As far as how they could do better is concerned, they could actually act according to their replies to these reviews. I see from other reviews that the same things keep happening over and over again, despite promises to pass it on to the team so they can do better.I did not get anything close to what was advertised, nor did I get the upgrades that I paid for.
Response from BroCrates USAFeb 2, 2026
Thank you for your feedback. We are sorry to hear that the gift for your son did not meet your expectations.
Regarding the items received, please note that per our Terms and Conditions agreed to at checkout, we reserve the right to substitute items of equal or greater value based on seasonal availability and stock levels. While our goal is to maintain the aesthetic of the gift shown online, these substitutions are sometimes necessary to ensure a timely delivery.
However, we want to ensure you are satisfied with the value of what was delivered. Regarding the damaged wine glass and the concerns over the specific items received, please reach out to our team with photos of the delivery. Once we have those images, an agent will be able to review the substitutions and the damage to assist you further.
JF
James F.
Very positive
Very positive, delivered on time
Response from BroCrates USAJan 30, 2026
Hi James! We're so glad to hear you had a positive experience and that everything arrived right on time. Thanks for the 5-star support!
LH
Liz H.
Great selection and fast delivery!
Great selection and fast delivery!
Response from BroCrates USAJan 26, 2026
Hi Liz! Thank you for the 5-star review! We're so glad you found the perfect crate from our selection and that it arrived at its destination quickly. We aim to make gifting for the guys as fast and easy as possible. Hope to help you out again soon!
JM
Janet M.
Loved the Gift
The recipient loved the BroCrate gift that he received.
Response from BroCrates USAJan 21, 2026
Thank you so much for the 5-star review of brocrates.com! We are thrilled to hear that the recipient loved the BroCrate gift they received.
Knowing that our gifts are hitting the mark and bringing joy is exactly why we do what we do. We truly appreciate you taking the time to share your feedback with our community.
LB
Linda B.
Your website was pretty easy to get…
Your website was pretty easy to get through and there were a good variety of packages to choose from. It made my son's bday special.
Response from BroCrates USAJan 16, 2026
Thanks for the awesome review. We’re stoked to hear that the BroCrate made the occasion even better! We try to keep our selection diverse and our site easy to use, so we’re happy to hear that stood out to you.
Cheers to many more celebrations!
