BroCrates USAReviews of brocrates.com

Response from BroCrates USAJun 23, 2026

Thank you for taking the time to share your detailed feedback. We're pleased to hear that the ordering process and tax reimbursement were simple and straightforward. We're very sorry that the delivery timing did not meet your expectations, especially for a large order with multiple destinations. We understand how important advance planning is for corporate gifting and regret the logistical challenges caused by the shipping delays. We also apologize for the condition of the temperature-sensitive items upon arrival. While our meats and cheeses are shelf-stable and packaged for transit, extended shipping times and high summer temperatures can unfortunately affect their condition. We also appreciate your comments regarding the presentation and understand your disappointment that the packaging did not match your expectations based on the product photos. Your feedback regarding shipping timelines, product condition, and presentation has been shared with our team as we continue working to improve both our products and overall customer experience. Thank you again for your honest feedback.

Response from BroCrates USAApr 27, 2026

since this gift was meant to arrive in time for your husband’s birthday. We understand how disappointing it must have been for the order to arrive later than expected. Please note that selected delivery dates are based on estimated transit times unless a guaranteed service is specifically chosen, and occasional courier delays can occur. We also understand your concerns regarding the missing add-on beers and meats. As outlined on our website, certain items may be substituted with products of equal or greater value when specific selections are unavailable at the time of fulfillment. However, we recognize that advance communication regarding unavailable custom add-ons would have been appreciated, and we regret any frustration caused. We also apologize that your experience with customer service left you dissatisfied, as this is not the standard we aim to provide. Your feedback has been noted and will be shared with our team for review as we continue improving our service and communication.

Response from BroCrates USAOct 6, 2025

Hi there, thank you for your feedback. We sincerely apologize for the inconvenience caused by the damaged package and the lack of timely notification. We understand how frustrating that must have been, especially as a first-time customer. We’ll certainly review our communication and delivery update process to ensure a smoother experience in the future. We appreciate your understanding and hope we’ll have the chance to serve you better next time.

Response from BroCrates USASep 25, 2025

Thank you for your feedback. We’re truly sorry that substitutions were made to your order without prior notice. We understand how important it is for the gift to reflect exactly what was advertised, and we regret that we missed the mark this time. While substitutions may occasionally occur, we recognize that better communication on our part was needed. Your comments are invaluable and will help us improve both our process and customer experience moving forward.