BroCrates USAReviews of brocrates.com

It’s nothing personal with Brocrates but my order still hasn’t arrived. The reason I used your service was you advertise quick shipping and delivery. Well.. I know it shipped but it’s not where it needs to be. A bit anticlimactic at this stage.

Your policy of substituting items is unacceptable. I recently placed an order and NOTHING that was listed on your website was actually in the gift box. You substituted with cheap, unappetizing alternatives. Would not recommend and have submitted a dispute with American Express.

I ordered the Wooden Cheese Board Wine Gift set, which cost $135.99. The product was described as "A premium wine gift basket featuring a bottle of wine and an assortment of gourmet snacks presented in a wooden half barrel storage bin with a glass and bamboo cheese board and knife." What came was a crate full of cheap, Walmart brand cookies, chocolate, and pretzels. They substituted the glass and bamboo cheese board with a tiny, cheap, wooden one. The truffle salami was replaced with pepperoni. There were no chocolate covered espresso beans and definitely no gourmet snacks of any kind. I called to complain and they offered to refund me 30% of the "effected items". Which resulted in a $30 refund for me. They said it's their policy that they can substitute items with similar items they have in stock. Nothing I got was even close to what was described on their website. So now I'm stuck with a box full of garbage, that I cannot give as a gift. The only thing that was as advertised was the wine. So I guess I'll wrap that and use it as a gift. Do not waste your money!!!

Very disappointing experience with your company. My order failed to arrive on the requested delivery date (still haven't received) , and customer service offered nothing but excuses and a generic apology. Instead of taking responsibility, you hide behind the shipping policies and refuse compensation. When you’re ordering a gift for a special occasion, timing matters. Unreliable delivery and poor customer service. I would not recommend.

What a great concept you guys have created. The recipient of my guest absolutely loved his gift. So many wonderful options to choose from and it was shipped with care and on time delivery!

The ordering process was easy. The company kept me informed, and the parcel was delivered on the requested day.

Was very disappointment with the condition of my recent order. I ordered an assortment of beers for a raffle basket. When the package arrived it had a damaged beer bottle. Not the worst. Understand that glass breaks during shipping. However, every bottle in the package had melted peanuts stuck to it and required thorough cleaning. Considering the price paid, I expected these items to be packed with care. Instead, the product appeared as though it had been stored in a hot warehouse for an extended period. Additionally, the gift box was missing from the package. Definitely would not order from this company again and recommend you don’t either.

Smooth shipping, awesome product. I bought it for my adult son's birthday and he was thrilled. ❤️