BroCrates were easy to order from, with a wide variety of items for each occasion, and it was delivered on the day I wanted it to be delivered on, which was perfect! There were no delays at all. Thank you BroCrates! Will be using them again in the near future.
Response from BroCrates USAApr 22, 2026
Thank you so much for your wonderful review!
We’re thrilled to hear that you found BroCrates easy to order from and that the delivery arrived right on time. It’s great to know everything went smoothly and met your expectations.
We truly appreciate your support and look forward to helping you again for your future gifting needs!
AJ
AJ
BroCrates - Not a properly functioning business/service
Hello, This was the single WORST online shopping or gifting experience I have ever had. I wasn't even going to waste my time complaining again but I am sending this on as I believe this business is non-functional and I really don't think they should be conducting gifting services anymore.
Here is everything that was wrong about my order and my experience with the company.
1. This was a gift for a 21st birthday for my son that turned out to be a terrible experience for us.
2. The product was delivered late. It took 6 days-4 business days-this following the site falsely promoting typical 1-day deliveries.
3. The beer selection choices were terrible (6 Bud Light Limes??!!!).
4. I added a custom order of Smithwicks to the order. Not only was that not in the order, nothing even close to that beer was included as an alternative.
5. The order was to include a mini beer barrel. This was not included and was replaced with a cheap cutting board.
6. The costs for the full package of poor beer choices, small samplings of snacks, and the cutting board at over $130 was highly overpriced.
7. It was obvious the customer service via email was AI generated, and not helpful at all, especially in the delayed delivery process. When I called to get a live representative on the phone that person was also not helpful and was dismissive of my complaints about delayed delivery.
I truly believe this business is not functional and should be discontinued.
Response from BroCrates USAApr 21, 2026
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear how disappointing this experience was, especially given that this was meant to celebrate such an important occasion.
We understand your concerns regarding the delivery timeframe, product selection, and missing items. To clarify, the delivery option selected at checkout reflects estimated transit times and is not a guaranteed delivery service, which means delays can occasionally occur depending on the courier.
Regarding the contents of the basket, our website does outline a substitution policy. When specific items—such as particular beers, specialty add-ons like Smithwick’s, or packaging elements like the mini barrel—are unavailable at the time of fulfillment, they may be replaced with items of equal or greater value to avoid further delays. This can also result in changes to the assortment and presentation.
That said, we understand that the substitutions and overall presentation did not meet your expectations, and we sincerely regret the disappointment this caused—especially for such a meaningful gift. We also apologize for your experience with our customer service, as this is not the level of support we aim to provide.
TO
Tonya
Terrrible
Terrrible. It went from bad to worse from the gift to the customer service. This has honestly been one of the worst places to deal with. I can't even call it a company anymore because I am not sure it is a real company. I ordered a gift & had it shipped to me so I could wrap it & then give it to the recipient. I am glad I did because I was able to see the gift & it was not what I thought I was ordering. The image I saw advertised on the site & thought I was ordering was not what was sent to me. The card they sent was printed on a piece of paper like a home printer not a professional company. It looked like something a 12 yo did in their garage. Also, there was no box as advertised and the beer was just tossed in a big cellophane bag tied with pink bow with a board at the bottom. It almost reminds me of cheap Easter Basket. No way would I ever order from this place again & I wouldn't have ordered from them to begin with had I known it would be this bad. It is embarrassing to give a gift like this, but thankfully I had it shipped to me & I was able to fix it before giving it to someone. Their customer service it horrible & I dealt with Eden who was no help at all & gave the excuse they didn't have a box or the contents they needed for the gift & had to substitute. I call BS on that. If I could give this place a ZERO I would. I shop often online & this place is really bad & a place to stay away from.
Response from BroCrates USAApr 20, 2026
Thank you for taking the time to share your experience. We’re very sorry to hear how disappointed you were with both the product and the service you received.
We’d like to clarify that, as noted on our website, we do have a substitution policy in place. If certain items or packaging components are unavailable at the time of fulfillment, they may be replaced with alternatives of equal or greater value to avoid delays in shipping. This can sometimes include changes to packaging, containers, or included items.
That said, we understand that the presentation and overall quality did not meet your expectations, especially since you intended this as a gift. We also regret any frustration you experienced when reaching out to our support team, as this is not the level of service we aim to provide.
Your feedback regarding the packaging, card quality, and overall presentation has been noted and will be shared with our team for review.
SH
Stacie H.
I appreciate the variety of gifts…
I appreciate the variety of gifts available. Also being able to pick delivery date was nice and it was right on time!
Response from BroCrates USAApr 9, 2026
Thank you so much for your kind words! We’re really glad you enjoyed the variety of gift options and found the scheduled delivery feature helpful. It means a lot to hear that everything arrived right on time—that’s exactly the experience we aim to provide.
We truly appreciate your support and hope to help you celebrate many more special moments in the future!
JY
JylKrakn
WONDERFUL gift
WONDERFUL gift! Creative, fun, unique! I even had a problem, a beer glass broke-- BroCates immediately fixed this! I couldnt be happier! What a wonderful idea!
Response from BroCrates USAMar 20, 2026
Thank you so much for the 5-star review! We are thrilled that you loved the gift and found it creative and unique. While we always aim for a perfect delivery, we’re so glad our team was able to step in and resolve the issue with the broken glass right away.
Knowing that you "couldn't be happier" makes our day! We appreciate your support and look forward to helping you with another wonderful gift in the future.
MI
Michelle
We ordered a brocrate that's supposed…
We ordered a brocrate that's supposed to be St. Patrick's themed, but the selections in the basket as well as the beers were subpar. There was a jar of Great Value strawberry jam, for example, and the beers were picked because they are in green containers but there is nothing Irish about Dos Equis or Rocking Roll Pale Ale, and the crate they were stuffed in was not presentable the way it came, so if this was being delivered to the recipient that would have been terrible. We ended up shopping for Irish beers and better quality food items and making our own basket to gift.
Response from BroCrates USAMar 20, 2026
Thank you for your candid feedback. Please accept our sincerest apologies for the disappointment caused by your St. Patrick’s Day crate. It is clear that we failed to meet our own standards for quality and curation in this instance.
Using "Great Value" products and substituting themed items with generic alternatives is not the premium experience we aim to provide. We are deeply sorry that the presentation and selection were so poor that you felt the need to rebuild the gift yourself. We are already reviewing this specific order with our fulfillment team to ensure our snack and beer selections strictly adhere to the quality and themes our customers expect.
We truly value your business and are committed to using your feedback to do better. Thank you for holding us to a higher standard.
BR
Brittany
Amazing gift option!
Our company needed a great gift to send a client - BroCrates was the PERFECT option! Amazing choices, great customization, and extremely quick delivery! We will definitely be using BroCrates again!
Response from BroCrates USAMar 17, 2026
Thank you so much for the 5-star shout-out! We know how important it is to make a great impression with clients, so hearing that we were the "PERFECT" option really makes our day.
We’re thrilled you enjoyed the customization options and that we got the gift there at lightning speed. We can’t wait to help you out with your next corporate order!
SH
Shannon
It’s best not to order from this…
It’s best not to order from this company because of their “right” to substitute items. The problem is they don’t notify you ahead of time, and they had ample time to do so, since I placed the order over a week ago. My order (total $199.99) was mostly great except I didn't receive the Oval Live Edge Cutting Board in the order (it was replaced with something of lesser value that was scratched, possibly used) and I reached out to them. I did think the substituted cutting board was part of the shipment to keep the rest of the product safe, that is how lesser value it was (funny, right). They were VERY quick to refer to their “substitution and refund policies” on their website and how I’m not eligible for compensation or refunds. Their response and their business approach left me feeling unsettled. It just feels fraud-ish that they can change an item or an entire order if they want. I can’t name one other company that left me feeling this way especially after I reached out to get it rectified, so that says a lot in my opinion.
I do want to be entirely fair. The decanter and glasses are beautiful, but their response to my concern has forced me to leave the 2 stars. We all know that feeling, where you think, eh this doesn’t feel right. No one wants to do business with a company and feel this way. Just beware.
Response from BroCrates USAMar 16, 2026
Thank you for your feedback and for your honesty regarding the decanter and glasses. We are glad to hear those items met your expectations.
We sincerely apologize for the disappointment caused by the substitution of the Oval Live Edge Cutting Board. While our substitution policy allows us to replace items to ensure timely delivery, our goal is always to provide an item of equal or greater value. We truly regret that the replacement you received did not meet that standard and appeared damaged.
Regarding our refund policy, as a provider of gift baskets, we maintain a final sale policy; however, we take concerns about quality and damaged items very seriously. We have shared your comments with our fulfillment and management teams to review how we handle substitutions and customer communications moving forward.
We appreciate your feedback as it helps us improve our service and business approach.
