Calista J.
Prescription and provider issues
There is no emergency number if there are issues with your medication. I had an appointment on Friday for my provider to fill my prescription since it was empty. Which I do not think providers should let a patient go until their prescription is empty but anyway- my regular pharmacy had technical issues that Friday so I could not get my medication. I messaged my provider Friday but she did not respond until Monday. I went 3 days without my medication. That is not acceptable. There is no reason for me to pay $100 a month when I cannot get in contact with my provider. I switched to a different company.
Response from Brightside HealthOct 21, 2024
We apologize for the inconvenience caused and appreciate this feedback. For questions related to one’s treatment plan, including prescriptions, members can use the member portal to communicate with their provider directly. Responses from a psychiatric provider via messaging will be received within 72 hours and from therapists within 24 hours on weekdays, per our service-level agreement. Please reach out to [email protected] with any other feedback.