Christopher
Ineffective in Resolution
As a patient with Brightside for about 6 months, I have worked to try multiple dosages of medication and resolution. Though through many attempts, there has not seemed to be a change in my daily life. Brightside often does “check-ins” for you to tell them how you are doing. Though in many cases my evaluation numbers for depression and anxiety seemed to be inflated above what their chart considered normal, there is no follow up beyond this. These mental and emotional issues are not easy to live with, and when I do the evaluation I would expect follow up. Considering the fee associated with Brightside, it felt like more of a prescription mill rather than care from a doctor. There is no action on their end when your evaluation/check-in indicates that you are severely struggling.
Response from Brightside HealthOct 22, 2024
We appreciate you sharing this feedback. We care deeply about our members and are committed to delivering personalized care that meets each person’s unique needs. Starting on a new medication can take some time to adjust to and be effective; we encourage members to reach out via their account portal if they feel their treatment is not working. We use regular check-ins as a way to monitor members’ progress; and, when evaluation scores indicate that someone is struggling, a member’s care team will reach out them to schedule a follow up when indicated. We appreciate the feedback regarding the timing of our follow-ups and will take this into consideration. Please contact us at [email protected] if you’d like to discuss further.