Patty Patricia R.
Feeling heard
Feeling heard

Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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1,577 approved reviews, newest moderated first
Patty Patricia R.
Feeling heard
Kristina S.
Worst experience ever! Had my first appointment all the things she was try to give me I have already tried and didn't work. I asked for part of my money back they said they couldn't. I asked them to cancel my account. Heard nothing until they charged me this month. I again asked for a refund and for them to cancel my account. They said they can't refund me. I haven't used there services and have all the emails asking them to cancel and refund me.
Response from Brightside HealthNov 1, 2024
Our Member Services Team is happy to assist with cancellation requests. Per our refund policy, we are unable to offer refunds after services have been rendered. We hope this helps clarify and apologize for any inconvenience. If you’d like to discuss further, please contact us at [email protected].
Nick N.
My provider is literally a message away and gets back to me quickly no matter what day of the week it is.
JD
My clinician has been fantastic. I really appreciate the practical (we do what works) approach to therapy. I’ve also had no issues with the Brightside website. The app, however, has not been very reliable usually forcing me to close and restart it after hanging during a step such as check-in. I have the app installed on three different devices so I’m sure it’s not device specific.
Pamela R.
The help from Dr. Wilson. He is helping me get my self together.
KV
This software is a lifesaver, literally. I needed medication immediately and I was able to make an appointment with one of the providers and get it within days. The provider is friendly, to the point and knowledgeable with medication. When I reach out with concerns or questions, my provider responds within 24 hours. I cannot say anything about the therapy aspect, I have not used it. I have been using this service for all of my medication needs for almost a year and I don’t know what I would do without it.
Monique T.
I really appreciate bright side so much. M my therapist has helped me through my anxiety issues
C. R.
Not affordable