Paula K.
Behavior talk therapy was of little use.
Behavior talk therapy was of little use.

Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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1,577 approved reviews, newest moderated first
Paula K.
Behavior talk therapy was of little use.
Brenna S.
I've had a great experience with Brightside. My therapist is awesome and helps me to make positive changes in my life. It's convenient with meeting online and has definitely improved my mental health!
Mitchell G.
I feel better letting my feelings out to my therapist telling her my issues I have in the past and her helping me and advise me on different situations every week that I talk to her I feel like I am getting better everyday for that I thank you to brightside
Deborah M.
Great. Alway a pleasure dealing with them.
Celeste W.
The people are friendly and this is a Dependable service if you need help
Callie H.
I felt like I was being rushed the whole time. I expressed my concerns about behaviors and side effects and was told “well I’ll give you what I can but we don’t do controlled substances here” which made me feel like they were treating me as a drug seeker when mostly what I was looking for was more of the listening therapy side. I’ve connected with a new doctor and she’s amazing and had a diagnosis after the initial visit rather than being cutoff and told while I was still talking on the Brightside app “ok that’s all the time for today, see you next time”. So I’m officially done with Brightside.
Kyle M.
I put off getting the help I needed for a long time because I dreaded finding a new doctor and having to take time off work. Brent has been amazing and the Brightside app has made my health journey a thousand times easier. Thank you all.
Samantha B.
Horrible communication. They will change the price of your payments once you join.
Response from Brightside HealthNov 22, 2024
Thank you for sharing this feedback. Brightside Health’s services are considered “covered” by the insurance plans with which we are an in-network provider. As a result, the invoiced amount is determined by a member’s health plan, not by Brightside. We submit claims on a member’s behalf to their insurance provider, and they are charged for their portion of the cost share using the payment method on file once those claims have been processed by the insurance provider. This can be several weeks after a claim is submitted to an insurance plan, though we recognize delayed invoicing can occur and apologize for the inconvenience this may cause. Based on a member’s specific insurance coverage, there may be a copay, a deductible, or coinsurance applied. We provide a good-faith estimate about any potential cost-share responsibilities that we are able to determine initially, but we always recommend a member contacts their health insurance directly to verify coverage. We hope this helps clarify. Please contact us at [email protected] if you have further questions.