Brightside HealthReviews of brightside.com

I went through a traumatic experience and bright side was there to help me. Very grateful for them!

I love having a communicative, caring mental health practitioner who is accommodating to my needs.

Quick, easy, and quality care.

Bait and switch by charging you "processing" rates and not what I signed up for. Still chasing payments twice the going rate a year later and they can never explain themselves with a full statement.

I love my therapist. I have zero issues there and I hope to continue working with her. However, billing is sketchy. They said I had a $30 co-pay per visit which I expected but then I would randomly be charged different amounts even when I didn’t have an appt with my therapist. $20, $25 etc for nothing. I emailed about this issue and I was told “Oh, your co-pay is actually $45 so those number should be $45 not $20 or $25.” How does that even make sense? How do you determine it suddenly changes and charge me for “visits” I didn’t even have. I feel like I’m just being charged for the hell of it. I hate to say it feels like a scam because I truly do like my therapist and I’ll be sad to discontinue over billing.

Your company is great with follow ups making sure I’m OK. Thank you.

I’ve dropped the ball I’ll be returning real soon

Extremely spotty service even when I had excellent internet on my end. The “psychiatrist” repeated the same questions I already filled out and did not attempt to get to know me or personalize her recommendations. I then cancelled their service after 2 visits and received a pretty hefty bill two months later even though they quoted me as having no additional responsibility beyond my co pays due to their “special” relationship with my insurance. Be careful of what seems to be deceptive advertising and catch and bait type of billing. It seems they’ll do anything to get you to sign up only to send you bills later on down the road. Pretty awful company in my opinion.