Brightside HealthReviews of brightside.com

The app is easy to use, and I was able to schedule within days. The provider is/ was very responsive and helpful.

It's awesome to be able to get treatment from the comfort of your own home, but it is inconvenient to have to make an appointment to talk about upping the dosage of current meds instead of being able to do that in the message feature

Therapist skipped out on final session. Rescheduled two of five session's. Didn’t like that a licensed therapist follows the sessions but never comes out from behind the curtain. I guess we just have to trust that they are properly licensed.

Agree with the (many) billing complaints and utterly incompetent customer service with ‘BS’ medical. Duplicate bills are the name of the game. After a month of complaints to the billing department met with a seemingly endless loop of automated messages, unreturned phone calls, and unhelpful reps. ‘Gosh, I’m so sorry’…. Etc. Avoid BS medical unless you enjoy BS billing.

I signed up for Brightside because it advertised comprehensive mental health care covered by my insurance with $0 copays. Throughout the year, I regularly attended therapy sessions and psychiatric evaluations, assuming I was covered. However, at the end of the year, I received a large stack of bills for six months’ worth of services, totaling thousands of dollars. I was never informed during the year that I was accruing out-of-pocket costs toward my deductible. Brightside’s delayed billing practices denied me the opportunity to budget or adjust my care, creating significant financial strain. While their customer service acknowledged the issue and offered a payment plan, this doesn’t address the core problem of delayed and non-transparent billing. I hope Brightside will contact me directly to work toward a fair resolution, including reconsidering the charges. I would appreciate a clear response and concrete steps to address these concerns.

They do not publish this on their website, but you will pay much more if you try to use insurance. I messaged the admin team on the day of my first therapy appointment to ask what I’d be charged. I never heard back, but I did receive an invoice for $160. In the interim I had my first psychiatry appointment, for which I was charged $198. The advertised cash price is $349 for four therapy appointments and a month of psychiatry. If I had been made aware of the price difference, I would have paid cash. I had no idea that paying through insurance would effectively cost me double. Shame on Brightside for being deceitful and non-transparent with people in crisis.

I was charged almost $500 in two days, can’t get in touch with anyone for answers

When I scheduled my therapist she did not have all the information that I already updated in the company APP, at the time of my virtual appointment the therapist mentioned she did not have any information regarding my case so I spent 15 Mins providing her with my symptoms; she kept asked me the same question for at least 3 times, Finally after that I mentioned it was not going to work for me. The company charged me $74.50 for 15 Mins when it was the company fault not providing the information to the therapist.