Shamone J.
My doctor is patient and understanding
My doctor is patient and understanding

Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingMental Health · Newark, Delaware
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1,577 approved reviews, newest moderated first
Shamone J.
My doctor is patient and understanding
customer
They were so helpful, both with a medication and therapy!
Anonymous L.
I cancelled my membership and now they are charging me double than what they did before. I wanted a God fearing therapist but didn’t get it. Most of the appointments well all, she didn’t give me advice she only said this is about you you lead everything you direct how you want things to go n I was mostly the talker. For my first time trying therapy I don’t see how it’s something that’ll save my life when it didn’t seem to be a great outlet. I said I didn’t want to be put on pills but that’s what they love to do to you n kept suggesting it n wanted to take away parts of my membership n did just bc I didn’t want to be pregnant on meds.
Response from Brightside HealthMay 23, 2025
We appreciate you taking the time to share this important feedback. Brightside Health strives to provide our members with the highest quality of care. We sincerely apologize if you had a different experience and would like to learn more. Our team is looking into this matter and can be contacted directly at [email protected]
Makira N.
I was informed that my plan covers virtual visits and that I owe $0 for both the visits and the membership, but I was still charged $167. The company should improve how they verify insurance as my current insurance plan covers all virtual visits without a copay.
Response from Brightside HealthMay 23, 2025
We appreciate you taking the time to share this important feedback. We provide a good-faith estimate about any potential cost-share responsibilities that we are able to determine initially, but we always recommend a member contacts their health insurance directly to verify coverage. Brightside Health’s services are considered “covered” by the insurance plans with which we are an in-network provider. As a result, the invoiced amount is determined by a member’s health plan, not by Brightside. Our team can be contacted at [email protected] to discuss further.
Carole C.
I am pleased with my care. The system is easy to use.
Michael L.
Did not receive any services yet I was charged 95 dollars for the deception used on the bright side home page... Bottom of the barrel company without integrity...
Response from Brightside HealthMay 23, 2025
We appreciate you taking the time to share this important feedback. Brightside Health strives to provide our members with the highest quality of care. We sincerely apologize if a member has had a different experience and would like to learn more. Our team is investigating this matter and can be contacted at [email protected] to discuss further.
customer
Convenient, helpful, good resources
Bobby S.
Great drs they really do care about what you have going on and very knowledgeable with mental health