Brighter Image LabReviews of brighterimagelab.com

This company is a scam. They will put you in a cycle of never accepting any prints. I gave up, blocked them from deducting my bank account and send them a cease and desist letter. I will get an attorney involved next. Do not, under any circumstances do business with brighter image labs.

I'm very satisfied with my veneers..the process has been a great experience for me.all representatives were very knowledgeable and helpful my veneers are made of good quality i get lots of compliments on them.

If you speak with a Michelle, BE AWARE This company is a scam. They remove the honest reviews and lie about their interactions. I questioned them about their poor reviews I mean 50% is 1 star on Trustpilot, and they became hostile. It cannot only be one person having an issue and we deserve to do our due diligence of investigating a company before spending so much money. I am so happy I read these reviews before forking over $2K. This company scares me, specifically the woman Michelle. I am grateful for Trustpilot allowing real people to share their experience without censoring, because it is easy to get scammed by all these random companies.

I cannot believe the things that some people are writing on here! What a joke, and you can certainly tell that people are just entitled (total Karens) not getting what they want when they want it. And who is the one guy naming all these people that DO NOT EXIST whatsoever for Brighter Image Lab or MSC?!?! hahahahhahahaha but he did research????? Buddy, you need to learn to really research. The owner/ceo is Bil Watson not Winston and no idea who Mark Chereso is at all?????? Come on, people you all need to see through this BS. There are so many people out here that are completely satisfied and I am one of them. I have used Brighter Image Lab since 2017 and have I always got what I wanted, yes and no......I lost my veneer but warranty doesn't cover that. Did I blame them and write a bad review in hopes I could bully them into making an exception for me, hell no. What I did was man up and bought another set. I cannot believe these people.

Submitted my photos and told my story, I then received an email to call 1-888-257-2455 for financing and pricing. I called and spoke to a Shelly the first time, then a "Michelle" after Shelly hung up on me when I simply stated exactly what the email said- Which was to call for pricing and financing, she refused to speak about financing over the phone, I requested someone else considering her attitude was a turn off- She HUNG up the phone. I called back and a 'Michelle' answered. I am not sure, but it sounded like the same person because she had the same- if not worse-attitude. it's giving major scam vibes and really weird interactions. I wouldn't trust them even if things were to seemingly go smoothly-they can easily turn sour. After the interaction when I googled their reviews, and I can totally agree with everyone that has posted a 1-star review. This is a money grab... beware they prey on DESPERATION. To be honest, I am happy this happened early on. Update: I received an email from this company bullying me, and threatening to have my review removed. The woman named Michelle sent me an email that felt like a personal attack in my opinion, because I honestly stated what occurred and of course she denied everything. What I've learned from this experience is when you have a sour experience with this company AND if you leave a review- DO NOT request it to be sent to them. You are not allowed to speak your mind if it shines a negative light, regardless of how awful your experience. This company is playing with people's mental health, as someone who works in this field, I advise anyone to stay far away. There are too many other options for you walk on eggshells due to some reckless employees, and unfortunately you are not allowed to request to speak to anyone else- considering that's what started this whole negative experience. I have now had to block them from sending me anymore harassing or threatening emails, and considering I already sent personal photos, I am honestly concerned about how unhinged this employee is. This was just awful!

Bad company policy.

I cannot believe all the bad reviews after watching Mr Bill Watson explain everything on all of his YouTube videos I had the worst experience with his secretary I think her name is Michelle don't worry I recorded every conversation she called me a fraudulent criminal because I used my aunt's credit card for the down payment like I stole someone's identity LOL she should be fired on the spot immediately I called back several times I've emailed several times I kept copies of everything and I really want to speak with Bill Watson and no one will let me do it to let him know what's going on with his company so now I'm willing to pay the whole $1,600 up front not using their finance company and she hung up on me and told me that my name and number would be removed from their system how professional is that but that's okay because I'm driving to go see Mr Watson unannounced and I really hope Michelle is there so I could show her I am not a criminal I'm very angry right now because I love the work that he does it looks absolutely amazing he may not even know his workers are running his place down.... So if anyone knows how I could get in touch with him a straight phone number to his office without dealing with the devil herself I would appreciate it I only gave one star because I really have nothing to judge them on for the veneers only the very rude secretary...... I'm going to bring copies of all the emails and the phone recordings of the rudeness I received trying to do business with Mr Watson.... Today is August the 15th hope to see y'all really soon thank you so very much Mr Bill Watson for all your explanations on your work..... Tracey .... And I hope they do not delete this message because I am going to have a copy of it as well to show him.....

PLEASE PLEASE save yourself the headache and stress This company is the worst company I have ever had to work with. Their customer service need a serious overhall. I work in the serive industry and Oliva and Melissa from this company are why we get a back wrap. Rude doesn't even touch the experience I had. And the fact the finance company is only reachable via email and DO NOT respond. I'm trying to pay them and I think they want to have keep you in default so you can't receive.your products. Edit: As of today August 17th, I have had the pleasure of communicating with Ms Michelle. She is the rudest human if had the displeasure of dealing with!! She was disrespectful from the jump. I'm not sure who she thinks she is, however she got the right one today. I wrote another review about MY experience which seems similar to others, She didn't like that. What they're doing is desitful and wrong. This woman needs to be fired ASAP.