Brighter Image LabReviews of brighterimagelab.com

The worse company to do business with ever. They got their money and completely screwed me. I’m stuck paying or else my credit is messed up. The customer service ‘team’ will take your money and never get back to you. I know it’s tempting because they look better than most, but my incredibils (the top arch) snapped in half 1 week after the 90 day warranty, so make sure to get the 2 yr warranty, though I’ve read 4 stories on BBB that they don’t even replace them with warranty.

Ok so I purchased for the first time a few years ago then a few years later purchased again but this time the impressions weren't done very well cause when I got the final product they were loose. So I told them expecting to get a re fit but they said they could just use your very first impression for the refit. I agreed cause the first ones fit well. When I got the final product it was the same very loose. Soni told them and they proceeded to tell me that if you use a prior impression you can only re make once and they could not help me. So in frustration I told them I would write a bad review about them for this reason.....she then proceeds to tell me that they cannot work with me Anymore and that I have somehow broke the contract I signed with them.......this was about a year ago.....I was wanting to buy again now.....and it turns out she locked my account so I can't work with them anymore and I had done nothing.....there customer service is very hive mentality as they are in ft worth texas. I'm doing the review cause there was no one higher I could speak to and I had done nothing to warrant this behavior.... I would suggest going elsewhere....they still haven't told me why they can't work with me

Imagine making payments for a product you never receive, being told your account is suddenly “non-compliant,” and then getting little to no real explanation on how to fix it. That was my experience with Brighter Image Lab and My Smile Co / MSC Development Inc. After I made payments toward my order, the process completely stalled. Around the same time I posted a negative — but truthful — review about my experience, my account remained on hold and I was later informed their internal review process had been suspended. Despite this, the payments kept coming out of my account while no product or services were being provided. I repeatedly asked for clarification, specific steps to resolve the issue, and a realistic timeline, but never received a clear answer. Instead, I was bounced between departments and financing while my order went nowhere. I ultimately had to involve my bank, file disputes, and submit complaints through the CFPB just to stop future charges and try to recover my money. If you are considering doing business with this company, make sure you fully understand the financing agreement, keep every conversation in writing, and be prepared for the possibility of poor communication and long delays if any issue arises.

⁸Do not order their product. Very unprofessional. They will not send your order until half a year. They will always state your account is on hold because of the 30 dollar weekly payment didn't clear, which is a lie. They secretaries are rude and are over privileged with talking smack over the phone. They take conversations as personal conversations then block your account and until this day after 3 months, I still haven't received the fake veneers although they continue to take 30 dollars each week. At this point of total pricing 2400.00, I owe now a lil over 1500.00. They have received 900.00 so far from me. The hefty down payment plus the weekly fees. They still will not send the product. I also bought their fake 150.00 2 year Insurance policy for the teeth. I feel that will not go smooth if and when I have to use it. This company needs to be reported to the BBB. They will not refund your money even if it's immediately after your order. What a bad company and I hope the government shuts them down. The secretaries act as if it's their company. Just poor trash!

This company will steal your money if you are not careful! Whether it’s your impressions aren’t good enough or in my case I was not able to send my impressions back. I payed half the bill was sent a kit I did the impressions and tried to send them back but they were returned to me by the usps which I found very disappointing. Unfortunately I had a family emergency and had to go to another state and was unable to try to resend them, so I contacted the company trying to explain my situation and asked if I could get a refund because I would not be able to send in the impressions in time due to my family emergency. They would not refund me even though all they had done was send the impression kit which I would have paid for that ,but instead I ended up paying the full price for the veneers I never received because they took the other half of the payment!! My husband tried to dispute the payment but it was taken anyway. I have proof of my payment. I payed for the product so I tried to get ahold of the company awhile after because I had finally got the courage to try to stand up for my right…I bought and paid for the product I wanted to try to see if they at least will let me finish the process…. NOPE!! I called and the lady who answered was extremely rude had no compassion and wouldn’t even take a moment to try to understand my situation. I told her on my account on their website it shows I payed for the veneers , but She said they will not do business with me because my husband disputed the transaction they made on our bank account but they ended up getting the money anyway! So they took my money and I got no product oh and also she deleted my account on their website as soon as I got off the phone with her that was fishy. But luckily I took pictures of it all before hand. I think stealing people’s money and having petty consumer service while your running a business is very unprofessional. Don’t take the risk people because it is an expensive risk.

I just found this. I wish I had seen it before I wasted thousands of dollars on this product five years ago. Do not buy this! I have two sets of the crappy veneers sitting in my bathroom medicine cabinet as a reminder the stupid things we choose to do for vanity. Every time I took these things out, they weakened my teeth because they were so tight I complained and they gave me another pair that was worse within a year all of my teeth were falling out and I had to have them all removed at 41 years old here I am at 45 now having to figure out how to afford dental implants looking in Turkey for something that had I done more research. I could’ve got my teeth done nicely for as much as I spend on these dumb veneers. please please please don’t fall for this. They will destroy your teeth. They never give you your money back and you were left with flimsy dangerous covers on your teeth’s

I would have give zero star I'm on fixed income and decided to improve my smile and went with Billverneer middle set and paid extra 123.00 I tk on top of over 2000 for them.I waited over mth to get them had them two day had to send back they had defects and worn holes in them and they never added the extra gloss I paid for and wrong shade.So second remake I waited for weeks and then got pushed further because a influx in orders I understnd if it was the original order but not a remake and have me wait so over all was rt at 6 mths total start to finish with remake.I get the second pair and they very bulky as the first pair wasn't and the they too have worn spots in them and the extra glaze I paid on top for is now coming off.So I called they were well what do u wash them in according to them u can use anything.But I use soft gentle brush.so anyways I called them sevel times now they want over 100.00 to redue them I dont have this kind of money with being on disability.So they can't help me unless I pay whatever it was tk around 100.00 plus these things wasn't cheap over 2000.00 they should help.They are very very rude and just got me so I'm stuck and I've since stoped payments now it's gonna be on my credit but I refuse to pay for this mess I can't even wear now.They just to bulky as the first pair wasn't like this.So now I'm stuck and still have bad smile because can't afford to get implants or anything.I hate make this post but I'm stuck no money to fix and still have a bad smile so upset.tks wayne

Well basically Brighter image has NO INTEREST IN LETTING YOU PAY OFF THE REMAINING BALANCE AND IF THERE IS A COLLECTOR THEY WILL NOT CONTACT YOU FOR PAYMENT ARRANGEMENT. INSTEAD THEY DESTROY YOUR CREDIT AND IF YOU CONTACT THEM THEY REFUSE TO ANSWER OF RESOLVE ANY BALANCE ISSUES AT ALL . THEY CAN CARE LESS AND HAVE NO INTEREST. I ALMOST THINK THEY ARE DESIGNED TO DAMAGE PEOPLES CREDIT. I WANT TO PAY OFF THE RENAINING TOTAL AND I AM BEING REJECTED. I DO NOT RECOMMEND BRIGHTER IMAGE AT ALL . BUYER BEWARE . I MADE A BIG MISTAKE WHEN I DECIDED TO WANT TO DO ANY BUISNESS WITH THIS COMPANY. WHY NOT LET ME PAY THE REMAINING BALANCE???? I THINK NOT TAKING MY MONEY IS A LITTLE STRANGE.