Brighter Image LabReviews of brighterimagelab.com

!!!!!!!!!!!!!!BUYER BEWARE!!!!!!!!!!!!!!!!!! We jumped through the hoops and paid the money and we received the impression kit. My husband read and re read the directions and we were both certain we had it just right. We did the upper and lower kits. Sent in the impressions and anxiously waited. NOPE…Impressions were unusable. Sent us another kit. Same thing, sent it in and waited anxiously. In the mean time the down payment was deducted from my account and it was close to time for the second half to be deducted and we were still in the impression stage. Word came and once again the impressions were unable. Another kit was send and my husbands frustrations grew. The third kit was done with perfect care and he and I both inspected the impressions with a fine tooth come. NO ERRORS OR SMUDGES OR SQUISH THROUGHS. They were perfect! We send them in, they deduct the second payment. At that time almost $1300 total for the veneers we chose and color, etc. waited again and finally an email…your impressions are unusable, we will send you another kit but after the 3rd we have to charge you for each kit until we get impressions that are usable in the 3d scan. We opted out and asked for a refund to cancel the process. Of course it was a sale price, special deal of some sort and they were unable to provide a refund. BUYER BEWARE!!!!

I definitely would recommend Brighter Image Lab Veneers to friends, family and anyone who has issues with their smile. Every step in the process has been easy and the whole team has been fast to reply to any questions I've had. The impression kit was easy and timely as was the arrival of my veneers. I'm passionate about the product and service. Thanks again to Bil and the team.

I received the bil veneer mould KIT in 2020. I needed to pay half upfront at the cost around $871.00 Unfortunately, my husband became ill for many months, passed away and I was left now with finances changing quite a bit. In 2021, I phoned to ask if I could finance the remaining $700 balance and was told I could not do that. The audacity how such to take your $ and think it’s proper, ethical and moral to keep it; although they have performed NO service for you. I called a couple weeks ago and the person couldn’t answer me given it was a weekend re: refund or solution to call on a weekday. I phoned today and got Michele, (817) 509-2566 who right away chirped dismissively … “We don’t give refunds or credits”, but let me see what we can do and placed me on hold. She returned telling me there was no alternative because it was past 12 months. She was very obnoxious. I remember how they were super kind upon accepting my money. I am a disabled 62 y/o. As far as I am concerned, they are thieves. I should’ve been credited MY money back when they refused the financing for the balance. Subtracting the cost of the veneer kit. Or, upon “closing the account” as she stated. Again, I am NOT requesting credit or refund for any SERVICE PERFORMED!

Parsley, the veneers they make stain easily don’t brush them with a toothbrush because that will be basically the end for you they get where in tear very easily forget what they said about what you can do, but you cannot do you cannot eat with them in your mouth without looking embarrassed let’s see the Customer Service forget about it are the most I don’t know who the F#ck Dess, but the women are borderline rude and they speak to you as if they already know you which is the weird part they try to come off fake professional, but they’re dumb rude these veneers can last you for years and years and years bull!!! try one to five years tops before the where in tear starts to actually become real in your mouth. Long story short I just save your money and get DENTAL IMPLANT’s on the money that you’re spending on these dentures could be money that you could be actually saving for actual implants or at least a good down payment for them, but in my experience with them, I wouldn’t save your money!!!! You have been warned!!!! And because I know that you’re reading this, with a smug look on your face, I got, every penny back!!! Everyone just know that thank you BANK OF AMERICA 😇❤️

Please check with the Better Business Bureau. The company has a 3.2 out of 5. Has a F with BBB and has had 68 complaints 17 of them within the last year. Please dont get scammed we all work really hard for our money.

I would give them a zero. My husband and I both order both upper and lower veneers. 2 sets. We paid extra for expedited service. Our orders came. Both of mine were there but the uppers were for someone elses mouth. My husband only got an upper his bottom was missing and the upper was to someone elses mouth. Weeks later the new order came for him and AGAIN the bottom is missing. They refuse to talk to us and will only let us email them because me talking to my husband in the background of the phone call made the girl say I was hollering at her and hurt her feelings when I wasnt even talking to her. Now we tried to call and are.told no you signed.for them and you got them when in fact we only got half our order for the 2nd time. Mine still has to be returned and I'm afraid we wont get that one back either. DO NOT GIVE THEM YOUR MONEY. THEY TAKE YOUR MONEY AND DO NOT SEND WHAT THEY PROMISED.

Have used Brighter Image Press on arch veneers for over 7 years with great satisfaction. The fit has been excellent, with easy maintenance and cleaning. Turn around on new orders has been great! Thanks for a great product!! Ted Brees

I like the fact the vaneers are of high quality and worth the money.