Brighter Image LabReviews of brighterimagelab.com

Please don't waste your money on this company. They literally stole almost $2000 of my money. I ordered the veneers in June. After 3 prior adjustments, the veneers still did not fit in my mouth. So, I requested a refund with no reply. After going back and forth in several emails, I decided to just send them back for a 4th adjustment. I received a message from them that my veneers were not in the package when it arrived and they were not going to help me. When I emailed them again to discuss this further, the customer service rep told me that I was harassing them and did not follow their requests properly and they were unable to help me. I asked to speak with the owner of the company and she told me that's not going to happen and hung up on me!!! Do not do business with brighter image labs!! I'm reporting them to the BBB immediately.

BEWARE!! Brighter Image are crooks. They don’t stand behind their junk product. Call down to complain they block your phone call. These guys are real con artist. Their product won’t fit unless you use fix-o-dent. Lot better manufactures and half the price. BEWARE!! I suggest you read all these bad reviews because I have and they are right. Same crap happened to me!!

Hi Bill How truly grateful to you I am for your craftsmanship expertise, professionalism and quality smartness inventing the Bill Veneets. I had already spent thousands of dollars on my dental work braces x 2, jaw pulled forward 2.5mm using an apparatus jasper jumper. After my car accident I could not wear my retainers for months and my teeth moved out of alignment again. I thought I would never have a lovely smile without drilling my teeth and spending well over $30,000. As I heard it could cause root canals later down the track that was not an option for me. No longer having finances to begin again treatment I turned to researching for a better and much cheaper solution. I found Brighter Image Lab and was blown away by the testimonies. I called the next day and ordered my first set of upper and lower veneers. When they arrived I put them in, wow what a change in my whole demeanour, smile and confidence I was beaming. After a week or so I wanted larger front teeth on the upper so i returned for an adjustment. No worries sent back new set within 7 days. Amazing I showed my dentist (now retired family friend) and his reply was that he couldn't believe how natural they looked. From my childhood till last year as I hated photos being taken of me I would just grin now I smile at every opportunity so much so my plan is to get some professional glamour photos done for keepsake and years to come. Bill I owe you and your entire team my eternal gratitude for changing my life. The best feeling I've had in a long time. Thank you from the bottom of my heart. Love them and can't stop smiling.

Stay away from this company. All they will do is steal your money and leave you with nothing. I made an order and realized immediately that I did not want the product and contacted them and they told me via email the only way I can get a refund is send back the product whenever I receive it. I sent back the product when I got it in the mail and I have been going back and forth with them regarding taking the $1300+ debt off my credit and they had a nerve to say I never asked for a cancellation even after I sent them proof of the back and forth emails. I will continue to fight this company and will take my problem to any agency that will assist me. Save your time and money and find another resolution for your teeth issues. You don't want anything to do with a company that has this kind of customer service and lousy product.

Stay away from this place! No customer service when you have a problem and they only care about the money and you can never call anyone! They will finance anyone at a billion dollars over decades! Don’t be fooled by slick website and go elsewhere and thank me later

They are the worst hurt my gums I’ve only wore them once after having them for a while and I can’t eat with them on DONT WASTE YOUR MONEY AND HORRIBLE CUSTOMER SERVICE ZOE 🖕🏽🖕🏽

Well I did ask them if they would consider using me as guinea pig ? Woops wrong question to ask these guys. So they messaged me back and told me got a reply from postmaster this email address didn't exist ? So I let them know it kept bouncing back and I got this message back from some keyboard warrior ! Lennie, Do we own you something for free! What gives you the right to express just how pissed off you are at us? Maybe someone made a typo or a mistake with the address- But people are owed more respect that to be blasted your email because we make a mistake is providing you access on how to ask for something free! We currently have people we have literally waited years to receive their new smile…. From what i can see we saved you from waisting anymore of your time … Take care

I just want to give them my money.... The morning customer service person is not the nicest person in the world. The issue is the finance company and their system, but of course it's really really me they say. Its hard to even pay them for their product. If it's hard to pay them imagine how hard it will be if any issues arise