Brighter Image LabReviews of brighterimagelab.com

Terrible, random customer service very rude, they get your money then play games ,and Zoe is horrible as a rep ,when you have repair issues they change pricing ,or completely refuse to do service under their warranty still try to charge.

Personally I love my vaneers yes they aren’t cheap but they give me confidence again. Thank you for giving me my smile back.

Be sure and read the terms and conditions before you order from them. There are NO guarantees and zero chance of refund. There can be all kinds of "additional fees" that will be above what you agree to pay. I was considering purchasing the veneers until I read all the if, and, and buts!

I have had the absolute worst experience with brighter image lab. They stole 2,000 dollars from me as my account is paid in full and I never received my veneers. The customer service department will not even take calls. I am only told that they have a NO RETURN POLICY... However I HAVE NEVER EVEN RECEIVED TGE PRODUCT. I AM TREATED SO DISGUSTIGLY RUDE BY THE ONE PERSON EHO WILL ANSWER THE PHONE ONLY TO GIVE YOU AN EMAIL ADDRESS THAT CLAIMS TO BE CUSTOMER SERVICE THAT KICKS BACK AN EMAIL AGAIN WITH WE HAVE A NO RETURN POLICY. THIS IS ABSOLUTELY CRIMINAL. THERE ARE LAWS THAT PROTECT THE CONSUMER SI BEST BELIEVE THERE IS A LAW SUIT BEING FILED AGAINST BRIGHTER IMAGE LAB. DO NOT ATTEMPT TO GIVE THIS FAKE COMPANY YOUR MONEY,YOU WILL BE SO SORRY. I PROMISE. IM BESIDE MYSELF. WORST EXPERIENCE OF MY LIFE.

I love this product but unfortunately I lost it. The quality is great. I don’t understand any negative reviews because honestly I love them. I’m back for a second set!

So far I have done my impression, sent it back the next day. I was excited and couldn't wait . I did the 2 x instalments which I paid $809 upfront without any issues. The next instalment came around to pay , and having funds in my account , they said it was declined (several times) So I rang my bank, nothing wrong on my end . Still declined. Told them to take it out of my husbands account (another bank ) Declined. Was told it was our banks. Asked them how first payment went through perfectly but now there is an issue.. They cant explain, just that it's our banks fault . If I get shammed, I'm going to be 1 extremely pissed off Australian women .

I spent $2400 on an upper and lower veneer. I also purchased the 2 year extended warranty. After one year of occasional use the bottom veneer snapped in half. I was shocked since I work from home and only wear these occasionally when I go out. I contacted BIL and initiated my warrant claim. I followed directions and sent the broken veneer back. I was then informed I needed to pay another $199 to process my warranty. After paying $2400 and buying an extended warranty you think they would send me a new veneer. Nope. They would rather extort the customer for more money. BIL is unethical, shady and their product is junk. They lack integrity and do NOT stand behind their product. I sincerely wish I never wasted my money.

Don't waste your money this is a complete scam they look like novelty teeth I'm owe 3000 dollars for teeth that I would only wear for Halloween. They should be arrested