Breezeline is the eighth-largest cable operator in the United States, providing residential and business customers with Internet, TV and Voice services in13 states.
Breezeline (breezeline.com) has 573 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
breezeline.com
Website
breezeline.com
Category
Computers & Phones
Location
Quincy, Massachusetts
Listed on Five Star Index
2026
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Latest
Most recent review: October 2026.
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The worst customer service ever. Sent my equipment 4 months ago and they still not returning my credit they owe me saying they didn't get the equipment. I spend on the phone with them hours and no results. Unbelievable. Never again I will sign up with them.
TR
TruckersLuck
Horrible company
Verily, I must convey my grievance regarding the internet service bestowed upon me by this company. Behold, there have been moments when the digital realm they proffered faltered greatly – sluggish in its pace or altogether absent in its presence. Yea, in my desperation, I beseeched them with calls for aid.
But lo and behold, a greater trial befell me! As though a tempest of greed had swept across their chambers, they did suddenly inflate my internet bill twofold, citing the cessation of a promotional era. Aye, are we to endure such an unjust imposition? Shall we accept this burden laid upon our meek shoulders?
Verily, it seemeth that the pursuit of wealth outweighs their regard for us, the humble patrons. Their countenance reflects avarice, overshadowing the wellbeing of those they are sworn to serve. This encounter, once deemed a transaction with an internet purveyor, now bears semblance to a confrontation with a syndicate of nefarious intent, rather than an establishment of connectivity.
My heart is heavy with discontent, as disappointment cloaks my soul.
CU
customer
Use any other internet provider…
If you live at an address that can be serviced by any other provider you should go with the alternative. From the first contact after moving to an area that it was satellite or these yahoos for cable internet we chose Breezeline. Less than half the month did we get more than half the speed we paid for. 5 months after beginning service the bill more than doubled. They said nothing could be done that the promotion period had ended. A few weeks later a new company begins running cable and offers 300 mbps faster speed for less money with 2 years of rate guaranteed. Been trying to cancel my service for days, they transferred me to extensions with no workers when you call during business hours, and get the call back during business hours when you call any other time. The online attendant can't stop service and it appears there are no actual employees that can stop service either.
YS
Yan S.
So bad they had to change their name
Breezeline is the best way to stay OFF the internet. Streaming content becomes stuttering content, you can't watch or listen to anything as it hangs longer then it plays. If you tried you could not come up with Internet this bad....used to be Atlantic Broadband and their name was tossed in the mud so bad that they changed it to breezeline. Nothing changed just the name. This company is deadman walking, stay away
JB
Jerry B.
What a joke
What a joke, received statement showing credit of $29, called to request refund, it will be sent in 7 days, today I received a call stating I had not returned equipment, I did using their own label over 1 year ago. If your company needs money that bad keep, from a 76 year of senior citizen.
Good luck new subscribers save your money on a better company
Jerry Bowman
Parma, Ohio
JC
Joey C.
Breezeline increases rates 78% over 2 years. Disgusting!!
In 2 years of having atlantic broadband/breezeline, without changing any services, my monthly bill has increased 78%!!
78% with all their increases. This is beyond disgusting. Especially being low income.
These people are in the wrong business. They should take a time machine and go back in time to the Old West and be train robbers.
This company and the executives who are responsible for these insane increases are disgusting and should be ashamed of themselves, which I doubt they are or ever will be. It's all about lining their pockets.
If I wasn't forced by my coa to pay for this crap, I would have discontinued my service long ago.
This deplorable company and the thieves who run the place where I live lock us into a contract for ten years and this is is what happens.
No where to go. Locked into a deceptive contract and we, the people who are of meager means have to pay the price.
Absolutely appalling......
DS
Debi S.
These changes suck
You have took something simple and jacked it up. I am sick of my shows getting interrupted by loading video. Wifi goes down. All change is not good!! Getting ready to get rid of you and your horrible customer service
SF
Selena F.
Horrible service
Horrible service. Upon them taking over for WOW they falsely put in an order for all of my WOW equipment to be changed out when then tried to charge me a higher package, removing channels I had. Now they are forcing me to change equipment again to steaming boxes. They said the boxes would arrive 2-5days but they decided to disconnect my cable boxes because the boxes were due to arrive. So now no new boxes and no cable until they get here. They were unsuccessful in re connecting my old boxes until the new ones come. This is the holiday weekend no cable due to fault of their own. Now I am cancelling