BreezelineReviews of breezeline.com

My experience with Breezeline was the worst customer service experience I may have ever had. I wanted to try a new internet provider due to connectivity issues with my current provider so I ordered from Breezeline. A tech arrived at my house, put a cord through mine, and my neighbor’s, backyard (unburied), put the equipment on the porch and left. I called Breezeline and was advised someone would call me back in 2 hours - never received a call. Called again and was told it would take them 2 weeks to come out and bury it. I told the rep I wanted to cancel the “service.” I was transferred and put in a que for 20+ minutes. Had to work so I disconnected. Called again that afternoon and was able to get it cancelled and a request was put in to have them come out sooner to remove the cord going through mine and my neighbors back yard. My neighbor is having a family party this weekend outside. On top of all of this, the Breezeline tech disconnected my Spectrum internet and I could not figure out how to get it back on. Thankfully, a Spectrum tech was able to come out and fix it within 3 minutes. I truly don’t know how this company is in business.

Every day is a new problem with Breezeline. Internet issues, channels become unavailable sporadically. Stupidly inconsistent.

**Review: Horrible Experience with Breezeline Communications** I’ve had my fair share of frustrating customer service experiences, but nothing compares to the nightmare I went through with Breezeline Communications. I decided to try their service, but from the very start, everything went wrong. First, I couldn’t even get the service set up. I was passed around to **20 different support agents** over the span of several days, each one promising they could help but ultimately failing to fix the problem. What made it even worse was the **constant hold times** — every time I called, I was put on hold for what felt like an eternity. On top of that, I was **hung up on at least three times** while trying to get this issue resolved. Desperate for a solution, I escalated the situation to a manager, who assured me that they would take care of the problem and follow up with me. Surprise, surprise — I never heard from them again. Completely ghosted. In the end, I gave up on Breezeline and returned to my previous provider. It took them only **two hours** to set everything up and fix the problem, and the best part? **One knowledgeable person** handled everything without any hassle. I would **never recommend Breezeline** to anyone. The lack of accountability, poor customer service, and sheer incompetence left me frustrated and angry. Avoid this company at all costs — they don't care about their customers, and they certainly don’t know how to deliver on their promises.

Breezline is terrible provider. Avoid this company if you can. 1. They have overloaded uplinks what is why clients get slow internet. 2. They install two media convertors - GPON to DOCSIS and then DOCSIS to Ethernet. Normally you will get one conversion GPON to ethernet. Result - lower ping and more stable internet. 3. If you are going to use any other hardware except their router you will get a lot of problems. Because their DHCP server is unable to see any other MAC addresses except their own hardware. My recommendation is to avoid this provider.

I decided to switch from my previous internet provider and cell carrier, to take advantage of a promotion they were offering, for 1Gb internet for $49.99 locked for 2 years, free mobile for a year, and a $350 visa gift card. The deal expired on 12/15/2024. I signed up on 12/01/2024. It took until roughly 12/16/2024 to get my former mobile number ported over. I took 2 days of 4 hour calls/chats, with both parties to get the number ported. Then, I noticed I was charged for the mobile line. I contacted support about it. They indicated you had to pay the 1st month of service, then I'd get the 1 year free. I then got charged again. After going through several support folks in chat, and then being told I had to call the support line, and being on hold for 20 minutes, that my service wasn't supported as one for the free line. I told them that it was there support that set up the line. The support person was a manager, and was nice, and indicated she would do some digging to find out what happened, and she'd call me the next day. She kept her promise, but, indicated that, because my number was ported after the 15th (the expiration day of the promotion), that I wasn't able to get the free mobile line for a year, and that I also wouldn't be getting the $350 gift card. (Even though I signed up for all of this on 12/01) She indicated there was nothing she could do, so, even though I did everything I could, I still got screwed out of the deal that caused me to consider switching in the first place. Management and systems seem very chaotic, and no one knows what's going on. Their "hands are tied" and instead, just screw their customers over.

Everything about this company is ass, they charge way to much and they tamper with the box, i watched as they had a tech come in. they had people outside messing around and my net was perfectly fine till he left and then my net went back to shit. avoid this company at all cost.

Please tell me why I pay the highest price for my internet to not work half the time and the half when it is working it doesn’t work good enough to even watch tv.

Incompetent, services are horrible. Customer service is non existent