BreezelineReviews of breezeline.com

So here's how it went. Originally, we had DirectTV and switched to Atlantic Broadband because DirectTV was behind the times and we needed to be able to make long-distance calls. This was a good fifteen years ago. Fast-forward to when Atlantic Broadband gets rebranded to Breezeline: utter trash. Because they decided to replace their cable with streaming (which we specifically did not want because we live in a dead zone) our TV and Internet can and will go out on perfectly clear days for absolutely no reason. Even better, it's usually *only* in our living room, where we usually watch TV. Call someone out, they swap out the boxes, solution maybe lasts a week. Call customer support? I usually have to waste the first five minutes of finally getting a hold of a real person telling them "Yes I already did all that" because they give you the most basic advice of "turn it off and back on again." And for being supposedly 4K, it sure does look like 480 with buffering most days. Not to mention the fact that the few channels we do watch, they keep axing. Lost Newsmax a few years ago, and yesterday they axed WE TV. In exchange, we get a bunch of junk channels that we specifically did not want. Extra bonus to learning today that the reason we're having difficulty in getting a new provider is because Breezeline will buy out areas and not allow others to go there. That's right, your cable and internet providers act on the same monopoly mindset that your utility providers do, so if you do have Breezeline, likely you're stuck with it. If you can, avoid this company like the plague.

I wish I could upload screenshots. All I wanted to do was transfer my service. But let me back up to the beginning. My sign up included a $200 gift card... several months (yes, months) later they say they shipped a $150 gift card which never arrived. The service was horrible, completely unreliable until I called and let them know that I needed to cancel my service bc I work from home and need reliable service. Maybe it was coincidence but it magically started working again. And all went well, UNTIL........ I tried to move my service. I'll type in the conversation after validation since I cannot upload screenshots of the conversation. Agent - Thank you! In the new home will any additional services be needed? Me - no Agent - Okay, sure! We do have a promotional offer right now on cell service where you can get up to $25 off a line. We do have an unlimited plan with unlimited data, talk, and text for $35 montly pre-tax. Are your devices paid off or unlocked to be used on any carrier? (5 min later) Agent - Are you still with me? Me - sorry, yes I am here.... just at work Me - I dont need anything other than to move my service. Agent - No worries! We do have an unlimited plan with unlimited data, talk and text for $35 monthly pre-tax. If anything changes, you can add mobile at any time. We do also have other services that can qualify you for additional discount as well. Our landline service is $19.99 monthly with call features like call waiting, caller ID, call forwarding, etc. We also do have tv services where our tv plans automatically include local news, local sports, ABC, CBS, NBC, PBS, and FOX with 150 hours of recording. One moment here to work on the transfer order for you. Me - WTF??? Me - Why is it so hard to move my service? (Now I'm irritated and not playin anymore...in my defense, having been asked if I wanted addtl services TWICE already and having answered BOTH times... AND having already told her that I was at work... I didnt actually read all the way to the "one moment while we work on it for you" part at the end) Agent - I am working on this now for you. The new home requires a technician to come out to install services. When is a good day and time for you? Me - any day next week, any time Agent - Perfect! Does 5/19 from 830-1030 work for you? Me - Yes. Thank you! Agent - Of course! The technician will call up to 3 times on the number ending in 7163 to verify someone is home, pleaese make sure you answer or the technician will assume no one is home. The current services will be disconnected on 5/20. You are all set. Is there anything else I can assist you with today? Me - nope, that's everything. Thank you Agent - My pleasure! Thank you for being a part of the Breezeline family, have a good day and as always, stay safe out there! So, a few thoughts for BREEZELINE... No means NO. Stop trying to upsell your customers after they say no.

It’s called Breezeline because it doesn’t work if the wind is blowing. Breezeline is perfect if you're looking for the absolute worst internet service provider experience possible. Here’s what you can expect: -Internet that constantly cuts in and out, making working remotely, streaming video, or playing games online basically impossible. -Regular outages that last anywhere from a few hours to several days — sometimes multiple times a week — with zero communication or ETA for service restoration. -Throttled speeds during peak hours, data usage caps they don’t clearly advertise, and never once getting the upload or download speeds you actually pay for — even when wired directly into the modem. -And the cherry on top: call their support line and you'll spend an hour navigating a robot menu, get put on hold forever, and finally talk to someone in a call center overseas who can’t actually resolve anything. But of course, it’s the only available option in my area thanks to the monopolistic stranglehold ISPs have in the U.S. Thanks for nothing, Breezeline!

If you want the same movies from the 1980’s daily this is your place. Literally the worst choice out there for cable. And the prices are outrageous for the junk they put out. If you want to watch Lethal Weapon on your tv 5 times a week on different channels use Breezeline. They do not understand this is the year 2025.

I want to share a warning about Breezeline, an internet service provider based in Florida, due to my extremely frustrating and dishonest experience with them. After canceling my internet service and returning the modem exactly as instructed, I thought the matter was resolved. However, months later, I was contacted by a debt collection agency, claiming I owed $120 for a "wireless extender" that I never received. I live in a small studio apartment and never required or requested such a device. Breezeline has no record of providing this equipment to me, yet they proceeded to damage my credit by forwarding the alleged charge to collections. Despite my efforts to dispute the charge, their customer service was unresponsive and unhelpful, refusing to acknowledge the mistake or correct the issue. This situation has caused me unnecessary stress, financial concern, and wasted time. In my opinion, this behavior is deceptive and unethical. I strongly urge others to be cautious when dealing with Breezeline. Based on my experience, I consider this company a scam.

One Stars generous do not get this service I don't have a choice so I've had to have it for over 7 years now if not longer I've had problems since day one and I pay $300 I used to pay more that's for cable and internet it is ridiculous they don't do anything FCC don't do anything they're not a Better Business Bureau credited but I'm not talking just problems once in awhile it's been a problem every week every month for 7 years

1 star is being generous. I waited over 9 days for a call back from their loyalty department. I only received the call back on the 9th day, because I called back on the 8th day and told a customer service agent I still had not received a call. The supposed “manager” that did call back was not helpful or very willing to help and also had an underline attitude (as though I was a bother). Needless to say, I am cancelling my services due to the horrible customer service combined with her lack of managerial skills.

Worst service ever, slow internet, continuously interrupted, cable boxes keep reset in, even they’re employees am say it, in sunny isles beach they won’t fix an underground cable because it’s too expensive, just the worst. If you can avoid then do so. Funny it’s asking for date of experience, it’s been 3 years of horrible service