BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Lynda
I had a question about how the cash advance works and how I repaid the borrowed amount. The woman I spoke with was so knowledgable, kind and patient working with me. She explained what I needed to know and listened to my concerns. She went above and beyond for me!!!! VERY appreciative!
Response from BranchApr 7, 2026
Hi Lynda, Thank you for the 5 stars! We’re so glad you’re enjoying your experience
Janice E.
Excellent Customer Service
Response from BranchApr 7, 2026
Hi Janice, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Mohamed G.
Very good explanation
Response from BranchApr 7, 2026
Hi Mohamed, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
James G.
Very knowledgeable and clear communication.
Response from BranchApr 3, 2026
Hi James, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Elegra M.
Someone hacked my account and I still haven’t received my money back a timeline of up to 3 months is unacceptable
Response from BranchApr 3, 2026
Hi Elegra, We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. Branch Help Center. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
Israel A.
Excelente servicio. Gracias
Response from BranchApr 3, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Irma Perez R.
It’s was a good way keep the money
Response from BranchApr 3, 2026
Hi Irma, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Curtis B.
A great experience with the representative
Response from BranchApr 2, 2026
Hi Curtis, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
