BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Michael O.
Knowledge of the business helps me because I don’t know jack about it!
Response from BranchApr 14, 2026
Hi Michael, Thank you for your review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Sherrell
Transaction dispute taking longer than expected. Affecting earnings and this is my only secondary income to feed my children. Putting me in a bad place.
Response from BranchApr 13, 2026
Hi Sherrell, We’re sorry for the frustration this has caused and the length of time it takes. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details
AMARILIS MARIN DE LA C.
Buena atención al cliente
Response from BranchApr 13, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Connor
Whatever you do, I sincerely urge you not to hold your funds in the Uber Pro Card. “Branch” the “bank” holding your funds are a bunch of scumbags. Had fraud on my card, in a completely different state, mind you. Went through the dispute process and it was several transactions totaling over $625. Well, the scumbags denied my claim despite it not being physically possible to be in two separate states at once, and then BANNED my whole account! I still had $200 in there (unable to withdraw) and a $785 direct deposit supposed to be hitting the day after its closure so now both of those funds are in the abyss. Long story short, I would HIGHLY advise you not to keep your funds in here their customer support is truly the worst I have ever come across none of them know what they’re doing, and those that do are on the “email support” that respond back to you days apart from correspondence. Just warning those that use this.
Response from BranchApr 13, 2026
Hi Connor, we're sorry to hear about your experience and appreciate you sharing your feedback. Please reach out to us through our in-app support chat or Branch Help Center so we can look into this for you.
Gail K.
I got help accessing the app.
Response from BranchApr 13, 2026
Hi Gail, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch. Please don't hesitate to reach out if you need further assistance!
Juan Pablo P.
Great service
Response from BranchApr 13, 2026
Hi Juan, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Priscilla A.
How fast branch reply
Response from BranchApr 13, 2026
Hi Priscilla, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch and are happy to help!
Marangelly A.
Excelente servicio muchas gracias
Response from BranchApr 13, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
