BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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nyandrea B.
Not pleased. I only need a verified statement with my account # showing. I have to wait until a specialist reviews my request? How long does it take?
Response from BranchSep 4, 2026
Hi Nyandrea, Thank you so much for reaching out and we're sorry to hear about your experience and appreciate you sharing your feedback. We will have someone reach out to you to get this resolved.
Sherrell
Transaction dispute taking longer than expected. Affecting earnings and this is my only secondary income to feed my children. Putting me in a bad place.
Response from BranchApr 13, 2026
Hi Sherrell, We’re sorry for the frustration this has caused and the length of time it takes. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details
CLAUDE V.
It takes much too long to speak to an agent.
Response from BranchApr 29, 2025
Hi Claude, Sorry to hear you’ve been waiting; if you open an in-app support chat with one of our agents, this is typically the quickest way to have your concerns addressed.
CC
I originally got the app due to the job that I had. I was a delivery driver and the only way to get paid, at the time, was this online account.I honestly didn't mind it at the beginning, but noticed a few things in the past few months or so. When you have an issue or problem, the automated system sends an email,as most apps do. However, it doesn't seem to get resolved in a timely manner. I only use it now, for the option of the savings that they started about a year ago or so. Other than that, I don't like to use it as much as I used to. I have an account with a bank that actually has an office and you can go speak with an actual person.
chad
only using for a few months its been a great service and easy
Kay
The hours from the 16th of March haven’t shown up. And I tried called and was on hold for more than 45 minutes and my call was never answered.
