BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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John M.
Took time to try and make a situation right they weren't actually responsible for.
Response from BranchApr 2, 2026
Hi John, Thank you for taking the time to share your experience, we really appreciate your feedback. We’re glad to hear our team made an effort to help in your situation. If you need anything further, feel free to reach out through in-app chat or our help center.
Andargachew H.
Always helpful
Response from BranchApr 2, 2026
Hello! Thanks for the amazing review! We’re really glad to hear you are enjoying your Branch account! We appreciate you taking the time to share your experience, and we’re always here if you need anything
Juan V.
I’m happy to receive email updates, including Trustpilot recommendations, tips, and news. By continuing, you agree to Trustpilot’s Terms and Conditions and Privacy Policy, and that an account will be created for you.
Response from BranchApr 3, 2026
Hi Juan, Thank you for the 5 stars! We’re so glad you’re enjoying your experience.
Robert D.
Fast and ashley made things simple and took care of it quickly
Response from BranchApr 2, 2026
Hi Robert, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Hussam Alhamoud A.
Good thank you
Response from BranchApr 2, 2026
Hi Hussam, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Cory B.
I attempted to stop payment on an item that I never intended to purchase before it was posted and was told to wait until it posted by the customer service representative and once it posted I was then told that there was nothing that could be done and that I had to file a claim. It makes no sense. And now I'm having to wait to get my money back!
Response from BranchApr 2, 2026
Hi Cory, We’re sorry to hear about your experience, and we understand how frustrating that situation must have been. Pending transactions can’t be stopped or disputed until they’ve fully posted, which is why our team advised waiting before moving forward with a claim. Once posted, filing a dispute is the next step so the transaction can be properly reviewed. Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details
JOSMAN FUENTES M.
Buen servicio excelente equipo felicidades y agradecido
Response from BranchApr 1, 2026
¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
JEAN B.
Walter was very helpful. He explained how it works to me and was professional and patient.
Response from BranchApr 1, 2026
Hi Jean, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
