BranchReviews of branchapp.com

I attempted to stop payment on an item that I never intended to purchase before it was posted and was told to wait until it posted by the customer service representative and once it posted I was then told that there was nothing that could be done and that I had to file a claim. It makes no sense. And now I'm having to wait to get my money back!

Pathetic team who is just blank themselves

its alright not the fastest app ive used but its simle enough to get things done hoping for a few improvements soon

Staff should good behavior with people not bad experience

The app used to be okay, but now it is difficult if not impossible to transfer funds for free. It 'double checks' whether you want your money instantly, then keeps hanging up and going into a loop that asks again if you are sure you don't want your money instantly. Instant transfer for a fee works flawlessly. Hmm... coincidence? They already keep your money and invest it for free for several days. An interest-free loan from the you, the user! Greedy and manipulative. Edit: I had to delete and reinstall the app, then re-authorize my bank account (same one I was using before). All told it took several extra days but is now working okay. Added one more star.

The reps I've talked to were decent enough. However, I would advise against using it. Even for Uber. It takes days to get an Email address changed and forever to even get a rep on the phone. Unfortunately, Ubers security algorithms can randomly lock you out of your instant pay accounts without being able to edit them for days at a time too. So rn I don't trust either. My only recourse is pulling my days earnings straight from a branch free ATM and depositing the cash directly into my own banks ATM.

10% interest per month

The only issue I have is a very annoying one. As a Spark driver I’m told we get paid each Tuesday by 8PM? Why? Why is the time inconsistent? One day I’m paid early in the morning, and the next week it’s late afternoon? I don’t like that!! Very avoidable. It should be automatically entered at the end exact same time.