BranchReviews of branchapp.com

3.0371 reviews
Banking & Money
Tampa

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Branch

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About Branch

Branch is a mobile-first technology that provides fast, flexible ways to get paid.

Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: branchapp.com
Website: branchapp.com
Category: Banking & Money
Location: Tampa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 73% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Branch reviews

371 approved reviews, newest moderated first

Deborah D.
Apr 9, 2026
Easy to navigate
Easy to navigate
Response from BranchApr 13, 2026
Hi Deborah, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
angela D.
Apr 9, 2026
Thanks for educating me.
She was so helpful and explained everything to me.She was patient and I really appreciated her taking the time because I never have done this by myself..
Response from BranchApr 13, 2026
Hi Angela, Thanks for the amazing review! We’re really glad to hear you are enjoying your Branch account! We appreciate you taking the time to share your experience, and we’re always here if you need anything
Elizabeth C.
Apr 8, 2026
I was scammed blamed me for the action…
I was scammed blamed me for the action and they won’t do anything about it called many times told I was getting my money back in 24 hours being lied too and no help resolving the issue I was scammed out if $300 by a fake uber call stating my account was hacked and that someone else was using it not knowing what to think caught me off guard where I did ended up giving my information out after knowing what happened I locked my card order a new one and change all passwords but your company won’t help me and doesn’t believe I was scammed base on what they investigated on I also sent a email to appeal it and something from uber stating that my account was logged in from another device which wasnt me no one is getting back to me branch also said it’s on uber and uber said I have to deal with branch so I’m not happy with the branch as of now I got screwed over
Response from BranchApr 9, 2026
Hi Elizabeth, We’re sorry for the frustration this has caused. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. We saw you reached out yesterday, but please reach out through in-app chat or our help center so we can review your case and provide more details if needed.
Griselda B.
Apr 8, 2026
Tuve un retiro de dinero de mi…
Tuve un retiro de dinero de mi targeta...el cual fue fraude x alguien q desconozco..hice una disputa la cual fue aceptada y obtuve un rembolso completo y permanente..muchas gracias alas personas q atendieron.. mi llamada fueron muy amables...
Response from BranchApr 13, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
JUDE DANIEL N.
Apr 7, 2026
Great services great workers 100%%%%%%%
Great services great workers 100%%%%%%%
Response from BranchApr 7, 2026
Hi Jude, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Ernesto “Ej” N.
Apr 7, 2026
Experience was excellent
Experience was excellent. Service rep was patient and very helpful
Response from BranchApr 7, 2026
Hi Ernesto, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience overall! Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Sharon S.
Apr 6, 2026
The representative immediately understood my issue…
The representative understood my issue immediately and proceeded to walk me through the steps needed to solve the problem. The best customer service experience I have had with Uber/Branch.
Response from BranchApr 13, 2026
Hi Sharon, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
JHONATAN CADAVID C.
Apr 6, 2026
Muy bien oscar
Muy bien oscar
Response from BranchApr 7, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.

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Easy to navigate

Thanks for educating me.

I was scammed blamed me for the action…

Tuve un retiro de dinero de mi…

Great services great workers 100%%%%%%%

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The representative immediately understood my issue…

Muy bien oscar

About Branch

About these reviews

More in Banking & Money

WYN Financial

1654 exchange

Rateworks

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Branch reviews

Easy to navigate

Thanks for educating me.

I was scammed blamed me for the action…

Tuve un retiro de dinero de mi…

Great services great workers 100%%%%%%%

Experience was excellent

The representative immediately understood my issue…

Muy bien oscar