Matthew I.
I’m seeing a pattern here
I’m seeing a pattern here. I was also charged $60 after canceling my subscription within the 7 day free trial period. They have assured me via email that they would get back to me within 7 days of my email which they have not done. What really concerns me is the fact that refunds are issued on a case by case basis and it appears that they are done within a certain time frame. It doesn’t seem right that responses are made only after threats and sometimes not even then. How can this company expect a good customer base if they continue to take advantage of people in this way? After this experience I am very hesitant to subscribe again for fear of being taken advantage of and ignored. It does look like some of these 1 star reviews have caused Brainly customer service to respond with a refund to some, so hopefully this will help.
Response from BrainlyNov 8, 2022
Hello, Thank you for contacting Brainly! I confirm that your subscription on account ishammatthewj has been canceled and your payment of $60 has been refunded. Please allow up to ten business days for it to be received. Please let me know if you have any questions!