Elizabeth S.
Just got charged for a trial that…
Just got charged for a trial that supposedly ended yesterday. Although my email is not connected to an account with them. Seems pretty ridiculous. My conclusion is they have gotten my debit card through another subscriber because again, I dont have a brainly account to begin with!!
Response from BrainlyDec 21, 2022
Hello, We are sorry we did not respond to you in a timely manner. Our regular response time is up to 72 business hours. Currently, we are receiving a high volume of emails and unfortunately, it is taking us a bit longer to reply. Please be assured all our agents are working very hard to get back to our users as soon as it is possible. Unfortunately, I could not locate your email just by using your name here. If you could, please, just share your email address here or on our FB page www.fb.com/brainlygroup (through our messenger), so we can follow up and understand exactly what happened. Cheers, Brainly Team

